Key Responsibilities

Client Relationship Management & Development

• Cultivate and expand local business relationships, ensuring high performance across all customer portfolios interested in standardized products with shorter sales cycles. Customer profiles and portfolios will vary depending on market dynamics and individual needs.

Client Strategy & Planning

• Manage and develop relationships within the assigned customer portfolio, focusing on long-term growth including developing new accounts

• Collaborate closely with product teams to drive and deliver revenue growth.

• For customers with significant regional importance, create comprehensive account business plans that include both Ocean and Logistics & Services products.

Sales Management

• Maintain a broad view of the customer27s business within the designated geography/segment

• Identify and capitalize on opportunities aligned with Ocean and Logistics product strategies.

• Offer product solutions tailored to customer-specific needs.

• Define and adjust business targets in response to market trends and asset availability.

• Partner with the Trade and Product Manager to formalize commercial strategies, ensuring the optimization of assets.

Customer Satisfaction

• Actively monitor local NPS across segments, implementing initiatives to enhance customer satisfaction across all local accounts.

Stakeholder Management

• Build and maintain strong relationships with stakeholders across area, regional, and global functions.

• Provide insightful feedback to the Malaysia Sales Lead, leveraging customer feedback to drive improvement.

Who we are looking for

• Proven expertise in Shipping and Logistics & Services is essential.

• Experience in handling Ocean, Air, Intermodal, or bundled logistics is highly desirable.

• Fluent English and Mandarin communication is mandatory.

• Strong sense of ownership and excellent stakeholder management skills are crucial to success in this role.

• Willingness to travel within Malaysia

• Dynamic, high driven and adaptability