High school diploma or equivalent required; Bachelor's degree preferred.
Sales Counselor and supervisory experience preferred; prior sales experience not mandatory.
Experience in presenting, training, coaching, and motivating sales teams is a plus.
Valid driver's license with a clean driving record required.
Insurance license as mandated by state/provincial law.
Responsibilities
Meet and exceed sales quotas at the location.
Train Sales Counselors following prescribed methods in manuals and Company policies.
Provide ongoing sales support and instruction to ensure customer needs are met.
Manage Sales Counselors in areas including prospecting, compliance issues, and customer service.
Develop community-focused marketing programs tailored to local demographics.
Analyze competitor pricing and respond strategically to market conditions.
Review contracts for compliance with legal and internal standards.
Benefits
Ongoing training and support in sales methodologies and Company practices.
Opportunities for community engagement and event participation.
Support in maintaining professional sales environments and equipment.
Potential for significant sales incentives and awards based on performance.
Full Job Description
Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.
JOB RESPONSIBILITIES
Staff Management and Leadership
Meet and exceed established location sales quotas
Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
Market Share
Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
Analyze and be aware of competitor pricing
Plan and participate in community events designed to develop prospects and heighten awareness of the location
Expense Management
Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
Approve all discounts offered to customers
Prepare reports that demonstrate compliance with financial controls
Operations Support
Maintain all marketing materials, training manuals, sales equipment and other sales supplies
Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
Compliance
Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
Ensure compliance of sales practices with federal, state/provincial and local regulations
MINIMUM REQUIREMENTS
Education
High school or equivalent
Bachelor's degree preferred
Experience
Sales experience not required
Sales Counselor and sales supervisory experience preferred
Experience presenting, training, coaching and motivating salespeople and sales forces a plus
Licenses
Valid state/province driver's license with good driving record
Insurance license as required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilities
Working knowledge of Windows-based PC environment and MS office applications
Knowledge of Customer Relationship Management systems a plus
Ability to maintain confidentiality
Ability to work beyond standard business hours when necessary to service customers
Ability to set goals for employees that are challenging but achievable
Compensation: $95,700 to $184,400 earnings potential
