Sales Manager, North American OEM

Job Summary:

The Sales Manager, North America – OEM owns relationships with assigned North American OEM accounts. The role develops account plans, identifies growth opportunities, and coordinates quoting, order fulfillment, and ongoing customer support across internal teams.

Key Responsibilities:

• Serve as the day-to-day contact for assigned North American OEM accounts, ensuring a seamless customer experience.
• Manage the full quote-to-cash cycle including quoting, order tracking, delivery schedules, and issue resolution.
• Develop account plans and identify growth opportunities for assigned accounts. Partner with sales leadership on pricing and commercial priorities.
• Maintain account data, forecasts, and metrics to support strategic decision-making.
• Coordinate cross-functionally with operations, supply chain, and engineering on custom or high-volume projects.
• Participate in quarterly business reviews and customer calls to support account growth, strategy and satisfaction.
• Identify risks or gaps in service and recommend process improvements.
• Awareness of General TSI Quality Management System (QMS), Good Documentation Practices (GDP), Good Manufacturing Practices (GMP), and Complaint Handling through annual TSI Training.

Qualifications:

• 5-8 years of experience in customer service, customer success management, account management, or sales (medical device or OEM experience preferred).
• Strong communication and project management skills.
• Proven ability to manage multiple priorities in a fast-paced, regulated environment.
• ERP and CRM system proficiency (e.g., NetSuite, Salesforce, Hubspot).

Required Education/Licensing/Certification: Bachelor’s degree in business administration, marketing, advertising, or related preferred.

Physical Requirements: 

• Business casual attire
• Occasionally requires attending corporate functions.
• Requires travel (5-10%) 

Reports to – Director, Global OEM Sales

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