Sales Manager
This is a future need to fill the Sales Manager role for portfolio expansion.
SUMMARY:
The Sales Manager is responsible for the Sales functions of the hotel including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Corporate Office and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotels.
Requirements:
• Effectively attain assigned sales and revenue goals as well as solicitation call goals.
• This position demands a flexible schedule and is client/event driven; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel.
• Draft proposals, contracts, letters, and reports in a timely manner. Sell, coordinate and execute agreements for Group business. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs.
• Solicits new and existing accounts to meet/exceed revenue goals. This involves making new client calls, direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients.
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels.
• Develop & implement SMART plans quarterly.
• Maintains well documented, accurate, organized and up-to-date Sales Force in order to serve clients and employer in the most expedient, organized and knowledgeable manner.
• Promptly follows up on all customer needs and inquiries timely and efficiently.
• Ideally, the candidate will have 3-5 years selling experience in Group, FIT and Business Travel Sales experience.
• Contact customers in-house to promote goodwill and foster additional business, repeat bookings and referrals.
• Handle account details so all pertinent aspects of solicitation and closing are complete and documented.
• Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments related to business booked.
• Maximize revenue by selling all facets of the hotel to previous, current, and potential clients.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Develop and conduct persuasive sales presentations to prospective clients.
• Travel locally to conduct outside sales calls, promote the hotel, conduct site inspections, and review competition's business.
• Research periodicals, internet, trade journals, and other publications to learn about potential business opportunities.
• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
• Attend or host hotel events as required.
• Audit or assist with client billing as required.
• Follow brands sustainability guidelines and practices.
• Perform other duties as assigned by management, of which employee is capable of performing.
