The Sales Manager is responsible for both new and pre-owned vehicle department profitability and total customer retention. The Sales Manager will effectively manage all sales personnel, have a strong knowledge of the market, a strong automotive background, and an in-depth understanding of all sales department financial requirements. A successful Sales Manager must possess a high level of customer relations skills. The Sales Manager is expected to uphold the highest ethical standards in every aspect of the job.
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
Responsibilities
- Achieve monthly vehicle sales, gross profit, and expense forecasts for both New and Pre-Owned Sales Departments
- Implement actions and strategies to achieve sales and gross profits objectives, Customer Service Objectives, and staffing objectives
- Hire, train, and maintain a competent and qualified sales team including managers and Sales Leasing Consultants
- Ensure staff is adequately trained and prepared to implement a uniform sales process. The General Sales Manager is expected to provide in dealership guidance and training for all sales staff
- Merchandise all elements of the showroom and lot to ensure a "Customer First" experience!
- Manage New and Pre-Owned inventory in accordance with industry best practices and company standards. Including all pre-owned vehicle appraisals
- Meeting as required, with the dealership's General Manager to review performance for each department. Work with the General Manager to provide applicable solutions and strategies to improve metrics
- Work with eCommerce Department to ensure dealership websites are updated regularly and contain timely special offers and inventory is being displayed on the website in the most effective way possible
- Manage and maintain the dealership CRM. Ensure that all staff is trained and utilizing the CRM to maximize its efficiency
- Train all sales staff to effectively communicate with customers in all platforms
- Manage and create a sense of ownership when assisting customers to ensure that a high level of customer satisfaction is obtained at all times
- Directly manage all demonstration vehicles within company policy
Qualifications
- Must have previous Sales Manager automotive management experience
- Ability to work in a team environment and lead a diverse sales team
- Ability to work with a state of the art CRM & MS Office Products
- Strong Interpersonal skills; outgoing personality with expertise at developing relationships
- Excellent appearance, verbal/written communication, strong negotiation/presentation skills
- Demonstrated success with growing sales volume and gross profit
- Valid driver's license
- CDK/vAuto Experience (preferred)
