Strong understanding of market dynamics and competitive landscape
Ability to analyze annual plans and P&L statements
Quick learner with a positive mindset
Proficient in quantitative analysis and case study evaluations
Basic knowledge of Office software; digital proficiency expected
Excellent listening skills for customer needs assessment
Authorized to work in the U.S. full-time; valid driver's license and passport required
Willingness to work extended hours as needed
Responsibilities
Manage monthly and quarterly sales demand forecasts
Collaborate with internal teams to enhance customer profitability
Analyze profitability and cash management for continuous improvement
Engage with customers to address needs and expectations
Collect and utilize market insights for demand forecasting
Monitor sales performance metrics for customer base
Utilize CRM tools to support sales activities and track initiatives
Ensure compliance with Commercial Excellence standards and guidelines
Collaborate with customer service to maintain service levels
Report commercial performance to Head of Sales, highlighting issues and solutions
Identify and prioritize promising customer opportunities for focused follow-up
Seek new business opportunities aligned with growth roadmap
Benefits
Collaborative work environment with supportive teams
Opportunity for professional growth and advancement
Access to advanced CRM tools and technologies
Regular training on sales strategies and market insights
Engagement in Commercial Excellence initiatives for robust career development
Full Job Description
About the Opportunity
Reporting to the Head of Sales for the Americas, the Sales Manager is responsible for pursuing and developing new sales opportunities while keeping continuous track of customer portfolio performance and collecting customer and market insights.
Essential Functions and Primary Responsibilities:
Manage and track the monthly and quarterly demand forecasting of customer volumes, prices, inventories
Optimize customer portfolio profitability through close collaboration with Production Planning, Product Management and Customer Service
Proactively perform analyses on profitability, inventories and cash management and propose ways to continuously improve results
Consistently manage customer's expectations by identifying new needs and satisfying current ones via systematic dialogue and follow-ups to customer's requests
Collect customer and market insights in a continuous and structured manner, utilize data to create accurate demand forecasting
Monitor sales performance of the customer base
Feed and monitor the sales funnel for the customers contacted, also with the support of the CRM tool
Ensure Commercial Excellence deployment on the customer base:
Fully adhere of Commercial Excellence guidelines and tools (i.e., implement customer segmentation, adopt the account planning template, support ComEx governance)
Leverage new CRM functionalities to support sales activities (e.g., tracking and updating of growth initiatives; monitoring and recording of customer touch-bases; repository of sales data
Collaborate with customer service in ensuring the adequate service level to customers to support the sales process
Periodically report on commercial performance to Head of Sales, proactively identifying criticalities/roadblocks and suggesting possible solutions
Review customer performance, periodically, and signal those that are promising to be further followed by proper time allocation
Pursue new customer and business opportunities to support the business unit blueprint and growth roadmap
Minimum Occupational Requirements:
A minimum of a Bachelor's Degree, required; Master's Degree preferred
Knowledge of market, competitive environment, and products technicalities
Ability to understand annual plans and P&Ls
Positive and fast-learning mindset to get up to speed on these topics
Good quantitative skills and ease in performing quick cases
Good knowledge of basic Office package, digital oriented attitude
Ability to build trust by being a great listener to customers' needs
Must be currently authorized to work in the United States on a full-time basis
Must possess valid driver's license and passport
Ability to work additional hours during the week, on weekends, or outside of regular office hours may be required
