Three years of experience in a similar position preferred
Proficient in Microsoft Office applications including Teams, Outlook, Word, and Excel
Knowledge of LMS, Delphi, and Salesforce
Proven history of sales and service
Deep understanding of managing meetings and banquet functions
Exceptional communication and customer service skills
Responsibilities
Conduct sales calls to solicit corporate accounts and short-term group business
Negotiate contracts with meeting and event professionals
Engage in competitive analysis and develop SWOT analysis regularly
Maintain relationships with internal and external stakeholders
Prepare and conduct weekly property site visits
Monitor group room blocks and provide pick-up reports
Manage banquet function details and coordinate with Food & Beverage department
Benefits
Opportunity to represent the property at industry events
Dynamic and engaging sales-focused work environment
Ability to work on high-revenue projects
Access to a continuous pipeline of transient and short-term business
Growth-oriented sales plan and personal development opportunities
Full Job Description
Job Description
The team member in this position will conduct sales calls, solicit corporate accounts and detail short term group business from the inquiry phase through execution of the groups' meeting or event. Responsible for achieving short term sales revenue goals through contract negotiation, upselling of menus and efficient event management. The individual in this role will have the ability to represent the property at industry events, tradeshows and in board meetings. The individual will be responsible for annual revenues exceeding $2 million in food, beverage, and rooms revenue.
ESSENTIAL JOB FUNCTIONS/DUTIES:
Engage in a sales-focused atmosphere that promotes growth
Maintain knowledge of competitors; understand and develop SWOT analysis regularly
Effectively communicate with internal and external stakeholders
Full working knowledge of Salesforce and Delphi-like systems including familiarity with blocking guestrooms, meeting space, and BEO execution.
Respond to qualified leads in tech portals and third party agency sites such as CVENT.
Prepares, plans and conducts property site visits weekly
Negotiate hotel contracts with experienced meeting, event, and travel professionals
Understand and analyze rooms to space ratio for maximum revenue
Work closely with audio visual and other off site vendors
Prepare banquet event orders and work closely with the Food & Beverage department
Coordinate and manage all details of banquet functions; attend and participate in BEO meetings, resume meetings and in-housing meetings
Monitor group room blocks, and provide pick up reports as required
Create Resumes and present detailed information at resume meetings
Ability to work effectively under time constraints and deadlines
Adaptable communication style
Other duties as assigned
Managing Profitability:
Solicit and maintain a continuous funnel of transient and short term business
Develop a sales plan and work through implementation
Identify opportunities to grow revenue in both transient, group and social business
Understand and maintain relevant standard operating procedures for business efficiency
Ensuring Exceptional Customer Service:
Create an atmosphere that meets or exceeds guest expectations
Set a positive example for both team members and guests
Engage with guests to obtain feedback on quality and service standards
Respond to and manage situations requiring service recovery
Strive to improve service performance
Qualifications
Bachelor's degree preferred
Three (3) years of experience in a similar position preferred.
Must be at least 21 years of age.
Must be proficient in the use of Microsoft Office applications including Teams, Outlook, Word, and Excel
Knowledge of LMS, Delphi, and Salesforce
Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth
Deep understanding of managing all aspects of meetings and banquet functions
Must have exceptional communication, interpersonal and customer service skills
Must be able to obtain/maintain any necessary licenses and/or certifications
Must be willing to travel via all transportation methods
Ability to conduct outside sales calls
Hotel background strongly encouraged
Additional Information
About Boyd Gaming Corporation
Boyd Gaming Corporation, together with its subsidiaries, operates as a multi-jurisdictional gaming company. It operates through three segments: Las Vegas Locals, Downtown Las Vegas, and Midwest & South. The company owns and operates 29 gaming entertainment properties located in Nevada, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Missouri, Ohio, and Pennsylvania. Its portfolio includes hotels, casino, breweries, resorts, and spa. Boyd Gaming Corporation was founded in 1975 and is headquartered in Las Vegas, Nevada.
