A Day in the Life of the Sales Engineer:
The Sales Engineer is the technical subject matter expert (SME) supporting an Enterprise Account team with a focus on Ethernet Services, Dedicated Internet Access (DIA), and Private Networking Solutions. This role will also support Voice solutions, including Digital Trunking, Hosted Voice, Unified Communications (UC), and SD-WAN. The Sales Engineer will provide consultative pre-sales technical support, working on account teams to develop proposals and recommend solutions to meet customer business requirements.
- Attend customer meetings in person and via the phone/web.
- Assists representatives and customers with selecting the best Astound products and services to meet their needs
- Prepare technical proposals and presentations in conjunction with Sales Executives, which may include preparation of network topologies, network drawings, technical specifications, and assisting with the development of pricing requests.
- Builds relationships with customers serving as the technical liaison from pre-sales to post-sales.
- Required to follow the Company's and industry technology trends through self-study, formal training, and certifications
- Provides technical training and development to support the Enterprise Account teams.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends variable schedule(s) and overtime as necessary.
- Consistent exercise of independent judgment and discretion in matters of significance
- Other duties as assigned
What you bring to the table:
Education:
- Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience
- Certification supporting Astound's product and/or services (Cisco, Ciena, AWS, Microsoft, Adva, etc.) is desired
Experience:
- Minimum 3-5 years' experience supporting telecommunications services to Enterprise accounts or a combination with Enterprise IT experience
- Must have a proven track record of building, executing technical solutions and sales strategies to penetrate, close, and manage Enterprise accounts
- Knowledge, Skills and Abilities:
- Strong Computer Skills - including working knowledge of MS Office products, Google GSuite, Visio, databases and mapping software such as NI2, ArcGIS and Google Earth
- Experience with CRM tools (Sugar, SalesForce)
- Attention to detail with good organizational capabilities
- Ability to prioritize with good time management skills
- Travel up to 50%. Astound offers a hybrid work environment. Applicants should reside in the indicated territory with the expectation to attend customer and account team meetings as required.
- Requires a professional demeanor and appearance with strong verbal and written communication skills
- Proven analytical and problem solving skills with demonstrated ability to multi-task and work in a team environment
- Background in networking, IP routing protocols (MPLS, BGP, VPN, protocol stack and switching
- Experience with Cable industry technologies (DOCSIS, PON, CMDW, video)
- SD-WAN knowledge and the role it plays
- Voice and Unified Communications technologies and products.
- Optical knowledge with Time Division Multiplexing (TDM), Course Wave Division Multiplexing (CWDM), Dense Wave Division Multiplexing (DWDM), and dark fiber
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff - be enthusiastic learners, users and advocates of our technology, products and services
- Win as a team - make big things happen by working together and being open to new ideas
- Drive results and growth
- Respect and promote inclusion & diversity
- Do what's right for each other, our customers, and our communities
- Clean driving record
We're Proud to Offer a Comprehensive Benefits Package Including:- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program
*Benefits listed above are for regular full-time position
Base Salary: The base salary for this position ranges $95,000 - $102,000 annually plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.
