3-5 years in customer success/service with strong organizational and presentation skills
Proven success in solution-building and team collaboration
Preferred: healthcare or dementia care experience; clinical background a plus
Bachelor’s degree preferred, negotiation skills a bonus
Demonstrates strong verbal and written communication skills across diverse audiences
Responsibilities
Lead census growth efforts as part of the Community Leadership team
Assess prospective residents and align them with appropriate Silverado services
Manage follow-up, relationship-building, and data tracking
Generate referrals through market analysis and outreach
Represent Silverado’s mission through public relations and community engagement
Serve as Manager-On-Duty, trainer, and supervisor as needed
Benefits
401(k) matching
Health, Dental and Vision Insurance
Flexible Spending Account (FSA)
Paid time off
Tuition reimbursement and professional development assistance
Referral program
Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!
Full Job Description
We9re hiring a Sales and Marketing Director (Family Ambassador)-a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives.
Be a leader with a memory care innovator!
You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You9re highly organized, emotionally intelligent, and committed to delivering exceptional service.
What You9ll Be Doing:
Lead census growth efforts as part of the Community Leadership team
Assess prospective residents and align them with appropriate Silverado services
Manage follow-up, relationship-building, and data tracking
Generate referrals through market analysis and outreach
Represent Silverado9s mission through public relations and community engagement
Serve as Manager-On-Duty, trainer, and supervisor as needed
Qualifications:
3-5 years in customer success/service with strong organizational and presentation skills
Proven success in solution-building and team collaboration
Preferred: healthcare or dementia care experience; clinical background a plus
Bachelor9s degree preferred, negotiation skills a bonus
Demonstrates strong verbal and written communication skills across diverse audiences
Some Other Things to Consider:
Flexible schedule, including weekends
Active role: walking, bending, lifting (up to 25 lbs.)
Must be comfortable with animals and neurodegenerative conditions
Valid driver9s license and clean driving record required
Why Choose Silverado?
Fortune Magazine Best Workplace in Aging Services14;
Certified Great Place to WorkAE
Strong internal mobility and ongoing training
Competitive base salary + generous commission plan
Schedule: Tuesday - Saturday
#LI-TF1
Anticipated pay range
$100,000-$110,000 USD
Silverado offers the following benefits to eligible employees:
401(k) matching
Health, Dental and Vision Insurance
Flexible Spending Account (FSA)
Paid time off
Tuition reimbursement and professional development assistance
Referral program
Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!
* Silverado does not accept candidates from outside recruiters or agencies for this role. *
About Silverado
Silverado is a healthcare company that provides memory care, hospice care, and home care services to seniors. The company was founded in 1996 and is headquartered in Irvine, California. Silverado operates in several states across the United States and employs over 5,000 people. The company's memory care services are designed to help individuals with Alzheimer's and other forms of dementia. Silverado's hospice care services provide end-of-life care to patients and their families. The company's home care services allow seniors to receive care in their own homes.
