SaaS Project Manager (Carmel, IN)Position Summary - The SaaS Project Manager is responsible for leading the successful onboarding, configuration, and deployment of enterprise SaaS solutions for new and existing clients. This role requires deep expertise in SaaS implementation methodologies, project management, client engagement, and cross-functional collaboration. The Project Manager will ensure projects are delivered on time, within scope, and aligned with client expectations.
Applicant must live in the Carmel, Indiana area, just outside the burgeoning tech city of Indianapolis. Key Responsibilities include but not limited toClient Engagement & Delivery- Serve as the primary client-facing leader during SaaS implementation projects, ensuring alignment with client objectives and business requirements.
- Lead discovery sessions to capture and validate client needs, translate them into system configurations, and document detailed requirements.
- Partner with client executives, stakeholders, and internal teams to manage expectations, mitigate risks, and resolve escalations.
Project Leadership- Own end-to-end delivery of multiple concurrent implementation projects, from initiation through go-live and post-implementation support.
- Develop and maintain project plans, timelines, budgets, and status reports to ensure transparency and accountability.
- Define project objectives, project scope, roles & responsibilities, as well as architecting right-sized project plans to ensure proper governance & transparency to ensure on-time, on-budget delivery.
- Align resource requirements, managing resource availability both internally and externally, tracking projects through their lifecycle.
- Identifying and mitigating potential risks, managing and adjusting for changes, schedule and/or budget.
Cross-Functional Collaboration- Collaborate with peers, team members, and stakeholders to drive project success.
- Provide client feedback and insights to influence product enhancements and roadmap prioritization.
Qualifications- Bachelor's degree in Business, Information Systems, or related field (or equivalent experience).
- 3+ years of experience in project management.
- Proven track record managing large-scale, complex projects.
- Strong understanding of SaaS platforms, APIs, integrations, and cloud technologies.
- Excellent communication, facilitation, and stakeholder management skills.
- Proficiency in project management tools (e.g., Jira, Smartsheet, Asana, MS Project).
- Formal project management training or certification (CAPM or equivalent required, PMP/PgMP preferred).
- Hands-on experience leading projects using Scrum and Agile frameworks.
- Self-motivated and directed, ability to prioritize workloads and multi-task.
- Must be able to effectively communicate with technical and non-technical users.
- Expert experience with Excel and other data and analytical tools, technical and software-development project management a plus.
- Experience in the benefits administration, financial or healthcare IT industry is preferred.
- Regular and predictable attendance is an essential function of this job.
Success in This Role- High client satisfaction scores and strong adoption of SaaS solutions.
- Consistently meeting or exceeding project delivery timelines and budgets.
- Trusted relationships are built with clients, consultants and cross-functional internal teams.
Work Schedule - Full time. Monday - Friday, 7:30am - 4:30 pm. Hybrid position that is primarily remote, with occasional in-office days required.
Applicant must live in the Carmel, Indiana area.Competitive Benefits and Compensation Package- 12 paid holidays
- Paid Time Off (PTO)
- Pro-rated during first year of employment
- 15 days of PTO provided in the next calendar year!
- 3 days paid bereavement
- Up to 20 days paid jury leave
- Medical, dental, and vision insurance, with option for dependent coverage
- Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
- 401k with employer match
- Tuition reimbursement program
- Career development opportunities
- Referral bonus for all successful full-time referrals
- Annual opportunities for increases
