VIATEQ Corporation is looking for a SaaS Platform Administrator to support our prime contractor and our government customer in Washington, DC. The position is hybrid and requires 2 days on-site. This position requires the candidate to be able to obtain a Public Trust.
The SaaS Platform Administrator is responsible for the administration, configuration, operations, and sustainment of our client's portfolio of Software-as-a-Service platforms, cloud-based productivity tools, and subscription-based enterprise applications. This individual serves as the dedicated technical administrator for the client's SaaS platform portfolio, ensuring that SaaS applications are properly configured, securely administered, reliably available, and aligned with security, compliance, and data governance requirements.
This role is focused specifically on SaaS platform administration and operations, the technical discipline of managing cloud-based application platforms, administering user access and licensing, maintaining security configurations, coordinating vendor relationships, and ensuring that SaaS platforms integrate effectively with our client's enterprise identity and security infrastructure. The SaaS Platform Administrator works across a broad portfolio of SaaS applications, bringing consistent administrative discipline, security awareness, and operational rigor to every platform in the SaaS environment.
This individual must demonstrate solid technical proficiency across SaaS platform administration, enterprise identity integration, license management, and Federal SaaS security requirements, with the ability to independently manage routine and moderately complex SaaS administration tasks and escalate complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate.
Responsibilities:SaaS Platform Administration & Operations:
- Administer and maintain our client's portfolio of SaaS platforms, cloud-based productivity tools, and subscription-based enterprise applications
- Manage SaaS platform configurations, including security settings, feature enablement, integration configurations, and platform governance controls
- Monitor SaaS platform health, performance, and availability using vendor-provided dashboards and Government monitoring tools, escalating issues as appropriate
- Execute routine and moderately complex SaaS platform configuration changes in accordance with ITIL 4 change management practices
- Coordinate with SaaS vendors on support cases, platform updates, service issues, and escalations
- Maintain accurate and current SaaS platform documentation, including configuration records, integration settings, and operational procedures
- Support SaaS platform onboarding and offboarding activities, including technical configuration, integration setup, and decommissioning
SaaS Security Configuration & Compliance:
- Administer and maintain SaaS platform security configurations aligned with FISMA, NIST SP 800-53, FedRAMP, and cybersecurity policies
- Configure and maintain SaaS platform security controls, including multi-factor authentication enforcement, conditional access integration, data loss prevention settings, and audit logging
- Ensure SaaS platforms are configured in accordance with FedRAMP authorization boundaries and data governance requirements
- Support Zero Trust Architecture implementation across SaaS platforms in coordination with the Microsoft Infrastructure and Network teams
- Apply least-privilege and separation-of-duties principles to all SaaS platform access configurations and administrative roles
- Conduct periodic SaaS platform security configuration reviews and remediate findings in coordination with the Senior Application Operations Engineer
- Maintain accurate SaaS platform security configuration documentation and audit evidence records
SaaS Identity Integration & SSO Administration:
- Administer and maintain single sign-on (SSO) configurations for the client's SaaS platform portfolio, including SAML, OAuth 2.0, and OpenID Connect integrations with Microsoft Entra and Okta
- Coordinate with the Microsoft Infrastructure Administrator (Senior) on Entra enterprise application registrations, conditional access policies, and automated provisioning configurations
- Troubleshoot and resolve SSO and identity federation issues for SaaS platforms, escalating complex issues to the Senior Application Operations Engineer as appropriate
- Maintain accurate SSO configuration documentation, including application registration records, SAML metadata, and integration settings
- Support implementation of automated user provisioning and deprovisioning (SCIM) integrations for SaaS platforms
- Coordinate with SaaS vendors on identity integration requirements, updates, and troubleshooting
SaaS Vendor Management & Coordination:
- Serve as the primary technical point of contact for SaaS vendor support cases and service escalations
- Coordinate with SaaS vendors on platform updates, feature releases, security patches, and maintenance windows
- Review vendor release notes and platform update documentation, assessing impact to the client's SaaS configurations and communicating relevant changes to the Applications & Integration Lead
- Support SaaS contract renewal activities by providing accurate utilization data, license counts, and technical assessment information to the Asset / Financial Management team
- Maintain accurate vendor contact records, support case logs, and vendor communication documentation
- Coordinate vendor-required configuration changes and platform migrations in accordance with ITIL 4 change management practices
SaaS Data Governance & Compliance:
- Ensure SaaS platform data governance configurations align with the client's data classification, handling, and retention requirements
- Configure and maintain data loss prevention (DLP) policies, data retention settings, and export controls for SaaS platforms as applicable
- Support implementation of SaaS platform audit logging and monitoring configurations that meet FISMA and audit requirements
- Coordinate with the Microsoft Infrastructure team on Microsoft Purview integration for SaaS platform data governance
- Maintain accurate SaaS platform data governance documentation, including retention policies, DLP configurations, and audit log records
- Support eDiscovery and data retrieval requests involving SaaS platform data in coordination with the Applications & Integration Lead and Government stakeholders
SaaS Platform Monitoring & Incident Management:
- Monitor SaaS platform health, availability, and performance using vendor dashboards, Government monitoring tools, and integrated alerting
- Detect and triage SaaS platform incidents, executing initial resolution steps for routine issues and escalating complex incidents to the Senior Application Operations Engineer or Applications & Integration Lead
- Manage SaaS platform incident records in the Government ITSM platform, ensuring accurate, complete, and timely documentation
- Coordinate with SaaS vendors on active platform incidents, service outages, and degraded performance events
- Develop and maintain SaaS platform incident response runbooks and escalation procedures
- Contribute to SaaS platform incident trend analysis and reporting in coordination with the Applications & Integration Lead
SaaS Platform Reporting & Analytics:
- Generate routine SaaS platform health, availability, license utilization, and user adoption reports for review by the Applications & Integration Lead
- Maintain accurate SaaS platform metrics data in the Government ITSM platform and reporting dashboards
- Contribute SaaS platform data to Sprint metrics reporting, monthly performance dashboards, and Sprint Review demonstrations
- Identify trends in SaaS platform usage, license utilization, and incident data, communicating findings to the Applications & Integration Lead
- Support development and maintenance of SaaS platform reporting templates and dashboard configurations
- Provide accurate SaaS platform data to support IT financial management and cost visibility activities
Required Experience:- Minimum 3-5 years of hands-on SaaS platform administration and operations experience in an enterprise environment
- Demonstrated experience administering multiple SaaS platforms in a Federal or comparable enterprise environment. Salesforce, Mulesoft, Snowflake, Atlassian Jira/Confluence, etc.
- Proven experience with SaaS identity integration, including SSO configuration using SAML, OAuth 2.0, and OpenID Connect
- Experience with Microsoft Entra or Okta enterprise application administration and automated provisioning
- Demonstrated experience managing SaaS license administration and utilization tracking at enterprise scale
- Experience with SaaS security configuration and FedRAMP-authorized platform administration
Technical Expertise:Solid proficiency in:
- SaaS platform administration, configuration, and operations
- Enterprise SSO configuration (SAML, OAuth 2.0, OpenID Connect)
- Microsoft Entra enterprise application administration and automated provisioning (SCIM)
- Okta application administration and identity integration
- SaaS license management and utilization tracking
- SaaS security configuration and FedRAMP compliance administration
- User access provisioning, deprovisioning, and access review processes
- SaaS platform incident triage and vendor coordination
- ITSM platforms and ticketing workflows (e.g., ServiceNow)
Working knowledge of:
- Microsoft 365 administration and integration with SaaS platforms
- Microsoft Purview DLP and data governance integration with SaaS platforms
- FedRAMP requirements for SaaS platform administration
- Zero Trust Architecture principles as applied to SaaS access management
- NIST SP 800-53 security controls for SaaS platforms
- SaaS data governance, retention, and audit logging requirements
- REST API concepts relevant to SaaS platform integration and administration
- ITIL 4 change, incident, and service request management practices
Preferred Certifications:- Okta Certified Administrator
- Microsoft Certified: Azure Fundamentals (AZ-900)
- AWS Cloud Practitioner
Compensation Range:$110,000 - 120,000. This represents the typical compensation range for this position based on experience, location, and other factors.
VIATEQ offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, paid time off, 12 paid federal holidays, flexible spending accounts, and a professional development reimbursement.
