SAaaS Software Trainer

The Opportunity:

We are seeking a highly skilled SaaS Software Trainer to support the successful adoption of ServiceNow ITSM and IT Service Catalog solutions. Working alongside the All Spark ServiceNow development team, this individual will create engaging training content, develop learning strategies, and provide both online and in-person instruction to ensure users are equipped to leverage new system capabilities.

Responsibilities:

The SAaaS Software Trainer will work primarily with the All Spark ServiceNow software development team todevelop training plans, packages and perform on-line and face-to-face training in support of a ServiceNow ITSM andIT Service Catalog software build.

The successful candidate will have the following required skills:

 Knowledge of Agile Development Methodology

 Knowledge of IT Service Management capabilities and best practices

 Ability to work independently or with a team

 Ability to learn a software capability as Engineers are building it, in order to train the user base once released

 Excellent technical writing skills

 Excellent communication skills to clearly convey use of the software

 Excellent skills using Microsoft Office products 6 Word, PowerPoint, Excel

 Excellent written and verbal communication

 Excellent ability to present clearly to an audience in terms the user understands

 Experience writing detailed and simple user guides and manuals

 Experience demonstrating hardware and software to a diverse audience of technical and non-technical participants

 Experience demonstrating hardware and software frequently on short notice or with little prep time

 Experience demonstrating live in a hands-on or lecture presentation setting

 Experience training hardware and software in Windows environments

 Experience motivating uninterested training participants

Preferred Experience:

 Experience setting up test environments, executing test cases, and tracking defects

 Working experience with component, application, integration, and performance testing procedures and criteria

 Working experience in defining acceptance criteria and coordinating and executing acceptance testing

 Understanding of automated testing tools to include HP Quality Center, QuickTest Professional (QTP), LoadRunner, etc. as well as automation best practices strongly desired

 Working experience in requirements traceability

 Working experience with creating and executing test plans and procedures and documenting the expected and actual results

 Hands-on experience in developing testing artifacts (performance test scripts, scenarios, monitors)

 Ability to diagnose complicated performance issues based on analysis of performance tests execution results (Load, Stress, Scalability) and come up with recommendations for solutions

 Experience working with multiple teams and coordinating automation testing efforts for various integration projects

 Demonstrated initiative and ability to start, develop, and complete short- and long-term projects

 Demonstrates accuracy and thoroughness in the implementation of project specifications and design requirements

 Knowledge ServiceNow, as a user and/or tester.

Qualifications:

Required:

 An Active TS/SCI Clearance with Polygraph

 At least 3 years of experience working in in an enterprise IT or ITSM environment

 University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience

Desired:

 Demonstrated experience developing and delivering training materials, including self-help computer-based training (CBT) and video tutorials

 2 years' experience in technical training of hardware and software

 2 years' experience writing user guides and manual to technical and non-technical audience

 Experience demonstrating in a hands-on or lecture presentation setting

 Knowledge of Agile Development Methodology

 ITIL V4 Certified

 ServiceNow certifications

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose 6 to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground 6 in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: