Summary:
The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic RVP, Strategic Performance-Classics (Field Operations) to join our Americas Performance Hub. In this role, you will be collaborating closely with the broader Americas Performance team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
• Lead, support and develop a portfolio of approximately 10-15 Hotel General Managers and their leadership teams, providing coaching, performance guidance, succession support and capability building resources that strengthen leadership effectiveness.
• Drive hotel performance across financial results and guest satisfaction measures by diagnosing performance gaps, establishing clear action plans and ensuring timely follow-through against core metrics.
• Build and sustain trusted owner relationships by providing proactive support, communicating hotel performance and strategic priorities, addressing concerns and driving positive owner sentiment.
• Exercise independent judgment on General Manager hiring, leadership accountability and performance actions, partnering with appropriate Human Resources and business leaders as needed.
• Strengthen commercial behaviors and results across the portfolio by applying strong commercial acumen and partnering with hotel and enterprise Commercial teams on revenue, sales, marketing and demand-generation opportunities.
• Evaluate hotel operating effectiveness and guide actions that improve execution, efficiency, leadership alignment, and overall business performance through accountability of use of available tools and resources while maintaining Hyatt standards.
• Review and approve hotel-level financial recommendations within established authorityand prepare and present items requiring further approval to owners and Corporate leaders.
• Apply an asset-management perspective to hotel strategy, financial decisions, capital priorities and operating plans to support sustainable performance and long-term asset value.
• Partner closely with Brand teams to drive alignment with Hyatt Regency/Grand Hyatt/Destination by Hyatt brand standards and priorities, while contributing field insights that support brand refinement and evolution.
• Provide enterprise leadership across America's Managed Performance Hub and partner functions, using data, hotel operations and commercial tools, and AI-enabled capabilities to identify issues, generate insights and accelerate effective action plans.
Qualifications:
Qualifications
Experience Required:
• 10+ years of hotel operations and/or commercial or finance experience with a proven track record of success.
• Prior Hotel General Manager or above-property/regional experience required.
• Strong commercial and financial acumen with demonstrated ability to translate performance data into operating actions.
• Experience leading hotel performance, leadership accountability and owner relationships across complex operating environments.
Experience Preferred:
• Education
• Bachelor's degree preferred
• Knowledge of asset management principles preferred
Computer Skills Needed to Perform this Job
• Proficiency with hotel operations and commercial performance tools.
• Strong AI acumen and demonstrated ability to use AI-enabled tools to analyze performance, generate insights and improve productivity.
Additional Comments and Requirements
• Strong enterprise leadership skills with the ability to influence across hotels, functions, owners and Corporate leadership.
• Ability to diagnose complex performance problems quickly and develop clear, practical action plans that drive measurable turnaround.
• Strong relationship-management and communication skills, particularly with Hotel General Managers, hotel leadership teams and owners.
• Ability to travel up to 50% to support assigned hotels, owners and business priorities.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $161,300-$250,000. This role is also eligible for an Annual Incentive Plan, LTIP and DCP plan.
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
