5-7 years of experience in project management, specifically with Oracle Service Cloud or similar platforms.
Proven leadership skills in managing project teams and external vendors throughout all project phases.
Strong understanding of I&IT project management best practices, including Agile and Kanban methodologies.
Experience in developing and managing complex project budgets and fiscal accountability.
Excellent communication skills, particularly in presenting to senior executives.
Responsibilities
Manage large-scale, complex projects for OPS I&IT initiatives.
Ensure project deliverables meet business requirements on time and within budget.
Oversee project budgets, ensuring fiscal control and accountability.
Identify potential risks and develop mitigation strategies proactively.
Facilitate steering committee and stakeholder forums for project alignment.
Gather and develop project requirements to maintain detailed schedules.
Monitor project costs and provide reporting to ensure targets are met.
Benefits
Opportunity to work on high-profile, impactful projects.
Engagement with senior executives and cross-functional teams.
Professional development in I&IT project management best practices.
Access to a collaborative work environment with diverse stakeholders.
Potential for career advancement within the organization.
Full Job Description
Job Description Responsibilities:
Provides project management on large scale, complex, high profile and high risk projects for OPS I&IT initiatives.
Ensures project deliverables meet clients' business requirements on time, scope and budget, with a focus on cost effectiveness, efficiencies and compliance with OPS project management methodologies and frameworks.
Effectively manages large project budgets and ensures a high level of fiscal control and accountability including estimates, forecasts and reconciliation/confirmation of actuals.
Proactively identifies potential risk events and issues before they occur so that proper mitigating strategies can be developed.
Articulates and prioritizes issues and risks at senior executive levels and recommends mitigation strategies for decision makers.
Establishes and participates in steering committee and stakeholder forums.
Gathers and develops requirements in order to create and maintain a detailed project schedule and/or integrated plan.
Ability to monitor and forecast project costs and provide reporting and input to ensure targets are met.
Requirements
Experience and Skill Set Requirements:
Must Haves:
ManagedOracle Service Cloud Platform or any other similar products
Providesmanagement/leadership to project teams, external service providers/vendorsthrough all phases of projects; plans, coordinates and assigns work basedon established priorities.
Managesand coordinates project monitoring, anticipates and troubleshoots issues,provides ongoing expertise, resolves problems and improves projecteffectiveness.
ProvenExperience in I&IT project management best practices and adherence tostandard methodologies. (Agile, Kanban etc)
Skill Set Requirements:
Project Planning and Management:
Develops/manages project schedules, deliverables, and scope.
Provides management/leadership to project teams, external service providers/vendors through all phases of projects; plans, coordinates and assigns work based on established priorities.
Manages and coordinates project monitoring, anticipates and troubleshoots issues, provides ongoing expertise, resolves problems and improves project effectiveness.
Promotes I&IT project management best practices and adherence to standard methodologies.
Manages, coordinates, supports and/or assists in the planning, development, preparation of planning documents and submissions, including MB20's or RBP products related to I&IT projects or with an I&IT component; monitors and forecasts project costs and provides reporting and input to ensure targets are met.
Works with project teams to ensure project deliverables are delivered on time and meet government and ministry standards.
Provides assistance in planning, development, production and approval of Terms of Reference and Project Charter processes, documents and deliverables.
Coordinates and monitors project processes, and develops/communicates guidelines and procedures.
Identifies potential conflicts between project and functional areas; develops responses for review.
Stakeholder Engagement & Governance:
Demonstrated ability to coordinate across Business, I&IT, Finance, Procurement, Privacy/Security, and Legal.
Familiarity with UPM, Enterprise Architecture, and Gating processes.
Excellent communication and executive-level presentation skills.
IT Solutions Development:
Manages, controls, and coordinates all project-related systems and procedures, including technology infrastructure change, transition and implementation.
Makes recommendations on the acquisition of software, hardware, technology resources.
General Skills:
Leads organizational development, strategy development, business planning, and Ministry funding requests.
Experience developing and managing project schedules, deliverables, and scope.
Ability to promote I&IT project management best practices and adherence to standard methodologies.
Demonstrated experience directing project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards.
Extensive experience coordinating and monitoring project processes, and developing/communicating guidelines and procedures
Sources, selects and onboards team members in various disciplines, clarify roles and responsibilities and set task/deliverable/performance expectations for resources that are both OPS unionized employees as well as fee for service (FFS) consultants.
Resolves resourcing and inter-personal conflicts, negotiates changes to resourcing, ensures knowledge is shared among team members such as project objectives and deliverables are met.
Develops complex project budgets based on multiple funding channels and cross ministry dependencies.
Provides, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
Uses appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects - concept, definition, planning, implementation and close-out.
Promotes OPS I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources.
Desirable Skills:
Knowledge and understanding of Project Management's Institute's Project Management Body of Knowledge Knowledge and understanding of Information Management principles, concepts, policies and practices.
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
Ability to make recommendations on the acquisition of software, hardware, and technology resources.
Experience managing and coordinating project monitoring, anticipates and troubleshoots issues, provides ongoing expertise, resolves problems and provides project effectiveness.
Ability to identify conflict between project and functional areas and develops responses to successfully address conflict.
Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas.
