How You'll Shine:The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Maintenance departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Rooms Manager will ensure the successful implementation and performance. You will be meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments.
How You'll Make an Impact:This role will ensure proper staffing and scheduling for maximum productivity. Control payroll costs to achieve maximum profitability. Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest. The Rooms Manager will manage strict room inventory to achieve highest possible room occupancy percentage through the reduction of offline inventory. Ensure all guest resolutions are achieved and responded concerns responded to. Own and manage the Audit process. Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. Manage and support all financial aspects of the department. Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Maintains cost control and appearance of retail inventory. Function as liaison with contracted staff to ensure targets and objectives are met; partner with association stakeholders to promote efficiencies and consistency pertaining to rooms and common areas. Represent the resort in the absence of the General Manager and manage priorities consistent with the operation as a whole. Maintain high-level communication concerning all facets of the operation.
What You'll Bring:- Strong leadership skills (ability to effectively coach, mentor, and train staff).
- Strategic thinking.
- 2 to 5 years of hotel/resort experience.
- Excellent communication skills.
- Proficiency in Microsoft Excel, Word, Outlook.
How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
CompensationGenerally starting at $85,000 - $95,000 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
