Full Job Description
About the Role
At Tutor, our robots are operating in customer facilities across North America every day. When a robot goes down, customers feel it immediately.
Our Maintenance and Field Service team is responsible for keeping those systems running, supporting customers, and providing the feedback that helps make our products better.
This role sits at the intersection of Robotics, Operations, Manufacturing, and Engineering. You will troubleshoot complex robotic systems, perform repairs and upgrades, support deployments, and work directly with customers to maximize uptime and performance.
Your work in the field will directly influence future product design, reliability improvements, and how we scale our fleet from dozens of robots today to hundreds and eventually thousands.
If you are the person everyone calls when something breaks, we want to talk to you.
What You'll Do
• Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff
• Perform preventative maintenance on autonomous robotic systems
• Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues
• Execute repairs, upgrades, retrofits, and field modifications
• Support customer ramp-up and operational readiness following deployment
• Work directly with customers to maximize uptime, reliability, and operational performance
• Document failures, collect field data, and support root cause investigations
• Partner closely with Engineering to improve product reliability and serviceability
• Help develop maintenance procedures, service standards, troubleshooting guides, and best practices
• Support product validation, pilot deployments, and new product introductions
• Travel throughout the United States to support deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events
Qualifications
• Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems
• Strong mechanical aptitude and hands-on problem-solving skills
• Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues
• Experience working with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems
• Ability to read electrical schematics, mechanical drawings, and technical documentation
• Experience using hand tools, power tools, multimeters, and diagnostic equipment
• Strong communication skills and customer-facing professionalism
• Ability to work independently and take ownership of problems
• Willingness to learn new technologies and operate in a fast-paced environment
• Valid driver's license and ability to travel extensively
Bonus Points
• Robotics or automation experience
• Field service experience
• PLC troubleshooting experience
• Networking or Linux experience
• ROS experience
• Startup or high-growth company experience
• Military technical background
• Fabrication, machining, welding, or 3D printing experience
• Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, or a related field
Travel
This role requires approximately 75% travel throughout the United States.
Most trips are short-duration service visits focused on deployments, preventative maintenance, troubleshooting, upgrades, and customer support. Technicians are generally home most weekends.
Who Thrives Here
The people who succeed at Tutor are curious, humble, hands-on, and resourceful.
They enjoy solving difficult problems.
They take ownership.
They are comfortable working in fast-moving environments.
They care about customers.
They are builders.
Whether you learned your skills through robotics, manufacturing, military service, maintenance, aviation, automotive, electronics, construction, farming, racing, or simply by taking things apart and figuring out how they work, we want to hear from you.
$70,000 - $130,000 a year
Tutor offers competitive benefits including fully employer-covered health insurance, a managed 401(k), and regular in-office meals. We also offer unlimited PTO and holidays. We host social events and maintain a collaborative, low-ego work culture where people are trusted to take ownership and solve real problems.
