Robotics Field Service & Technical Support Engineer

JRG Partners

$70K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering required
  • Preferred majors include Mechanical, Electrical, or Robotics Engineering
  • 5+ years of experience in engineering role
  • Strong background in robotic systems and mobile manipulators
  • Experience with customer support and technical troubleshooting

Responsibilities

  • Provide on-site technical support for deployed robotic systems
  • Assist sales team with technical consulting and support
  • Respond to customer inquiries and troubleshoot issues
  • Collaborate with partners on design and setup
  • Conduct inventory inspections and manage logistics
  • Perform quality checks on products
  • Report technical risks and improvement opportunities

Benefits

  • Opportunity to influence product roadmap decisions
  • Direct line of communication to leadership and global engineering teams
  • Hands-on experience with advanced robotic technologies
  • Engagement in customer-facing roles and technical consulting
  • Participation in company exhibitions and trade shows
Full Job Description
A robotics company is expanding its U.S. engineering presence and looking to bring on an Engineer / Technical Lead to own complex mobile manipulator and collaborative robot systems in the field. This role sits at the intersection of hands-on engineering, customer support, and product influence, with a direct line into leadership and the global engineering team. The environment is fast-moving and high-impact - you'd be the senior technical voice in the U.S., supporting deployments, troubleshooting real customer issues, contributing to roadmap decisions, and helping shape how these systems succeed in the market.

Education:
• Bachelor's degree in Engineering required
• Preferred majors: Mechanical Engineering, Electrical Engineering, Robotics Engineering

Responsibilities:
• Provide on-site technical support for deployed robotic systems at customer locations
• Assist sales team with technical consulting and pre-sales support
• Respond to customer inquiries and troubleshoot technical issues
• Collaborate with system integration partners on design, setup, and inspection
• Conduct inventory inspections and manage product inbound/outbound logistics
• Perform quality checks on incoming and outgoing products
• Identify and report technical risks and improvement opportunities to HQ
• Maintain service history and documentation
• Support company exhibitions and trade shows with technical expertise

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