Ability to remain calm under pressure and communicate effectively
Familiarity with technology; robotics experience is a plus
Willingness to be hands-on and present on-site as needed
Responsibilities
Lead and manage teams of on-site robot operators
Develop and implement shift schedules and staffing plans
Establish and enforce safety and quality standards
Monitor and analyze operator and robot performance metrics
Conduct daily standups and address performance issues
Collaborate with customer staff to integrate robots into workflows
Gather operator feedback and report issues to engineering
Create and refine operational playbooks for incident management
Benefits
Opportunity to lead a dynamic team in a cutting-edge field
Hands-on involvement in shaping operational processes
Collaborative work environment with a focus on continuous improvement
Emphasis on personal and professional growth
Engagement in a mission-driven culture with high ownership
Full Job Description
The Role You will lead the on-site operators who run our robots every day. You own the team, the shifts, and the results: robots working safely, consistently, and at the pace our customers need. Your operators are also the front line of our data flywheel, so how well they work shapes how fast our robots improve.
What You'll Do
Hire, train, and lead teams of on-site robot operators
Build shift schedules and staffing plans across sites
Set standards for safety, task quality, and data quality, and hold the team to them
Track operator and robot performance: tasks completed, interventions, uptime, throughput
Coach operators, run daily standups, and handle performance issues directly
Work with customer staff to fit robots into their daily workflows
Capture field issues and operator feedback and route them to engineering
Write and improve playbooks for operating, escalating, and handling incidents
What You Bring
Experience managing frontline or hourly teams in operations, hospitality, logistics, or similar
Track record of hiring, training, and retaining strong operators
Comfort running multi-shift, multi-site schedules
Data-driven: you run the team on metrics, not gut feel
Calm under pressure and clear with both customers and engineers
Comfort with technology; robotics experience is a bonus, not a requirement
Willingness to be on site and step in when needed
Bias toward action: solve today's problem, then fix the system behind it
Values
Pace of learning trumps everything.
Relentless refinement of our craft.
Low ego, high ownership.
All-in on the mission. We work in person, and this isn't a 9-to-5.
