We currently have a career opportunity for a
RN Nursing Supervisor - Behavioral Health (Care Delivery Supervisor) to join our Behavioral Health leadership team. The Supervisor provides leadership, direction, organization and administration of daily clinic operations in the patient care and ancillary services areas at multiple clinic locations including Riverside Behavioral Health (Minneapolis), Inver Grove Heights Behavioral Health and West Behavioral Health (St. Louis Park). The RN Nursing Supervisor also provides some direct patient care to Behavioral Health patients.
ACCOUNTABILITIES:
Supervision of care delivery staff including:- Performing annual performance reviews
- Monitoring daily staffing issues including vacation and sick time
- Promoting development of staffing skill levels
- Hiring, coaching, discipline and dismissal of staff
- Training and monitoring job functions
- Holding staff accountable for providing excellent patient service
Patient Service:- Acts as an effective, consistent role model of Service Excellence; exemplifying courtesy, compassion, and responsiveness to all customers.
- Demonstrates that the patient is put first at every opportunity.
- Looks for instances of missed opportunities in which employees could have better met customer needs; constructively brings such to their attention and coaches on ways to improve.
- Actively listens to patients/member/families who have concerns about their care of service, seeking to understand each situation through the eyes of the patient and documents such concerns and ensures that appropriate investigation and responses occur.
- Identifies trends affecting patient satisfaction, and works to resolve such trends.
- Identifies opportunities to improve patient satisfaction and includes patient satisfaction discussion at staff meetings, reviewing patient feedback with staff and setting improvement priorities.
Quality and Data:- Works in collaboration with other clinic supervisors, providers, front-line staff and organizational departments to design, implement and evaluate care delivery initiatives.
- Works in collaboration with other clinic supervisors, providers, front-line staff and organizational departments to review and interpret quality management data feedback and then make appropriate changes to improve outcomes of care.
- Facilitates meetings in the clinic to gather input and provide feedback to other clinic supervisors, providers and front-line staff regarding care initiatives and outcomes of care.
Financial:- Works collaboratively with the Behavioral Health leadership team to ensure optimal revenue capture.
- Authorizes expenditures for their area of responsibility.
- Acts as a responsible steward of resources including time, materials, supplies and property.
Qualifications- Graduate of a Bachelor of Sciences or Arts degree program or health related field OR six years of full time clinical nursing experience
- Current RN licensure in Minnesota
- Current RN licensure in Wisconsin within two months of hire
- Two (2) years of staff supervisory experience
- Two (2) years of leadership/management experience with a health care team
- Behavioral Health background with strong knowledge of psychiatric presentation
Additional InformationHealthPartners, nationally acclaimed for providing outstanding patient care, offers a comprehensive benefits package. To see a complete job description and/or to apply for this position, please visit www.healthpartners.com/careers, click on job opportunities and search for Job ID # 37399.
