The Director of Clinical Services is responsible for the management and supervision of all branch operations including home health. They will implement and maintain performance improvement activities and maintains regulatory standards for branch. This Manager directly and indirectly supervises all members of the branch staff and performs all functions in professional and ethical manner and collaborates with other members of the health care team to ensure quality patient care.
The Director of Clinical Services will assure consistent, appropriate, and cost effective care by actively managing patient / client needs, payer's expectations, company policy compliance, and agency financial objectives. They will maintain accountability for achieving financial targets / profitability for the operation by empowering and challenging people, recruiting and training the best people, delivering quality in everything they do, providing the right incentives, providing the resources people need, and creating an environment that enables people to be successful.
Primary Responsibilities:- Directs the daily operations of the branch to ensure the provision of safe, quality, cost-effective care to patients that contributes to the financial success of the branch
- Regularly evaluates the services and care provided by the branch to ensure compliance with regulatory requirements, company policies and procedures and sound business practices
- Directs the recruitment, hiring, and development of sufficient clinical and non-clinical staff to ensure the delivery of safe and consistent quality care to all patient/clients 24/ 7
- Assures that clinical caregivers have demonstrated the ability to perform accurate and complete assessments, communicate with physicians, plan for service delivery, plan for discharge, and make excellent professional decisions
- Directs or delegates the assignment of staff, monitoring of daily and weekly schedules, and the matching of caregiver qualifications to patient/client needs, Manage quality through patient/client care appraisals and employee supervision
- Directs and participates in care coordination activities that effectively coordinate communication regarding patient/client problems, needs, psychosocial and spiritual concerns, and implementation of an individualized, interrelated plan of care
- Manages documentation to ensure that the patient/client's clinical record meets legal and regulatory requirements, facilitates care, enhances the continuity of care, helps coordinate treatment and evaluation of the patient/client, and establishes medical necessity so payers will reimburse for the services that are provided
- Develops and maintains a working knowledge of all services and resources available within the company and the community. Directs staff to meet patient/client needs through the identification and use of all available resources
- Interfacing with intake to assure that patient/client's are not admitted for clinical service (case accepted) until they have received an assessment visit and a determination has been made that they are appropriate for home care
- Annual evaluations of staff according to company policy and procedures and federal/state regulations
- Directs ongoing skill evaluations to assure that the staff's abilities are consistent with the needs of individual patient/clients and the marketplace
- Supervises clinical and operational processes by managing staff and ensuring flow of information and documentation from inquiry through discharge of all patient/clients
- Provides support and documentation needed to facilitate reimbursement
- Assists with the development of an annual market assessment, budget, and business plan and monitors expenditures and adherence to company policies through the implementation of controls
- Assists the Vice President with assessing business opportunities and provides information on costs that can be used in determining the feasibility of pursuing local managed care opportunities. When directed, gathers information about marketplace pay and bill rates
- Schedules staff meetings to communicate with employees, caregivers when appropriate, regarding the needs and concerns of patient/clients and their families, referral sources, clinical updates, policy and procedure changes, and payer sources and the potential for business that these customers represent
- Discusses operational issues to identify issues that may compromise optimal service to customers
- Employs marketing and promotional efforts within the community to support the achievement of sales and earning objectives
- Effectively services all signed contracts
- Implements and maintains Quality Assurance Performance Improvement for the branch by participating in Quality Assessment and Improvement and CHAPs activities and assures participation of all appropriate staff
- Provides information that enables the collection and root-cause analysis of data to identify opportunities for improvement, develops/oversees the development and implementation of action plans that result in continuous quality improvement
- Oversees branch operations and makes adjustments where needed to increase the overall efficiency of the department
- Investigates complaints and incidents, and oversees and appropriate outcome/ resolution
- Submits reports on or before deadline dates
- Provides back up support and handles other functional role responsibilities, as required, to assure that operational needs are met
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Bachelor's degree in health or business administration (4+ additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree)
- Registered Nurse with 6+ years of experience in clinical leadership / management role
- Recent experience in acute care or home care (within last 2 years)
- Demonstrated knowledge of governmental home health agency regulations, Medicare (Medicaid, as required), regulations and company policies and procedures
- Proven solid organizational, communication, interpersonal skills and reliable transportation
- This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
- Driver's License and access to reliable transportation
Preferred Qualifications:- Experience in a community health or home health setting
- Demonstrated decision-making skills and solid judgment
- Bilingual speaking (English/Spanish)
Physical and Mental Requirements:- Ability to lift up to fifty (50) pounds (must be able to lift and transfer patients from one location to another, if necessary
- Ability to push/pull heavy objects using up to fifty (50) pounds of force
- Ability to sit for extended periods of time
- Ability to stand for extended period of time
- Ability to use fine motor skills to operate office equipment and/or machinery
- Ability to properly drive and operate a personal/company vehicle
- Ability to receive and comprehend instructions verbally and/or in writing
- Ability to use logical reasoning for simple and complex situations
Work Environment (Patient's Home): The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- May work in patient homes under varying conditions with possible exposure to fumes, odors, pets, insects, rodents, blood, body fluids and infectious diseases; some exposures to inclement weather; rotating call and emergency call. In rare occasions, the work environment may involve abusive, combative or psychologically disturbed patient/family members. Requires ability to handle stress situations with calmness and courtesy at all time
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
