1-2 years of experience in Underwriting, Credit Risk Management, or Fraud Risk Management
Experience in consumer/corporate/small business cards, payments, invoices, or lending
Excellent written and verbal communication skills
Strong background in customer support via email
Investigative and critical thinking skills
BA/BS from an accredited university
Ability to work weekends from Sunday to Thursday
Experience integrating AI into daily work
Responsibilities
Develop and execute Ramp's risk underwriting policy for onboarding new business
Build and maintain monitoring dashboards for underwriting outcomes and losses
Partner with product and engineering to enhance risk tooling efficiency
Research emerging underwriting and fraud trends to innovate decisioning systems
Manage customer support requests effectively while mitigating credit and fraud risk
Identify emerging risks and leverage AI and automation for improved decision quality
Benefits
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance for employees
401(k) with employer match
Parental leave up to 16 weeks at 100% pay
Pet insurance
In-office perks including lunch and snacks
Full Job Description
About the Role
As a member of Ramp's Risk Strategy & Operations, you will drive operational initiatives related to underwriting, customer risk management, and fraud. This role requires an understanding of underwriting processes, fluency with data, and the ability to analyze risk vectors such as credit and fraud risks. We take our responsibility to serve our customers' commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers.
Please note: This role follows a Sunday-Thursday workweek.
What You'll Do
Develop and execute Ramp's risk underwriting policy used to onboard new business to the Ramp platform across corporate credit card and bill pay products
Build and maintain monitoring dashboards for underwriting outcomes, processes and losses
Partner with product and engineering to build best in class risk tooling to increase operations efficiency
Research emerging underwriting and fraud trends to innovate on Ramp's decisioning systems and policies
Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests on their application over phone and email
Have the ability to grow, develop and learn in a fast-paced, start-up environment
Identify emerging risks and use AI and automation to improve decision quality and efficiency
What You Need
Minimum 1-2 years of experience in Underwriting, Credit Risk Management or Fraud Risk Management
Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
Excellent written and verbal communication skills
Strong background in customer support via email
Investigative and critical thinking skills
BA/BS from an accredited university
Ability to work weekends from Sunday - Thursday
Experience integrating AI into your daily work
Nice-to-Haves
Experience in high growth startups
Experience building complex financial products
Knowledge of SQL or Python
Strong background in customer support via phone
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official [redacted].com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
About RAMP Holdings
RAMP Holdings is a software company that provides video and audio search solutions to clients in various industries. The company was founded in 2008 and is headquartered in New York City. RAMP's products include a video platform, a media management system, and a transcription service. The company has worked with clients such as NBCUniversal, Fox News, and the PGA Tour.
