Description:

Department Overview

Proudly serving as Minnesota's children's hospital since 1924, Children's Hospitals and Clinics of Minnesota, is the eighth-largest pediatric health care organization in the U.S. Each year, Children's provides care through nearly 13,000 inpatient visits and more than 200,000 emergency room and other outpatient visits. An independent, not-for-profit health care provider, Children's has 319 staffed hospital beds and services available in all major pediatric specialties: emergency care; newborn and pediatric intensive care; outpatient and inpatient surgery; diagnostic services, including radiology and laboratory; and special programs in the areas of respiratory, cardiology, cancer, premature birth, adolescent development, child abuse, and epilepsy. In addition to our Minneapolis and St. Paul Campuses, Children's also includes Children's West, a pediatric care center in Minnetonka offering same-day surgery as well as diagnostic, rehabilitative, and developmental outpatient services; Children's - Roseville, an outpatient pediatric rehabilitation center; and Children's Clinics - Woodwinds, pediatric specialty clinics at the Woodwinds Health Campus in Woodbury.

Position Summary

This position has organizational wide management responsibilities as a key risk manager for the system This role provides guidance and best practice in the areas of high-risk patient situations including patient and family events, device malfunctions, staff investigations and risk assessments on specific organizational risk exposure. Responsible for the creation and delivery of training, and large group presentations. Day to day resource to clinicians/hospital staff relevant to risk issues. Manages Family Liaison function providing strategic program and process development as well as operational day to day management, including process development, training and incident trends. This role will also be responsible for assisting with medical device recall, environment of care assessments and general liability claims.

Qualifications:

Education:

* Bachelor's Degree in Nursing, Social Work, or other healthcare related field required,

Masters level degree or juris doctorate preferred.

Experience:

*Hospital or Clinic work experience required excellent verbal/written communication skills; ability to work with families of patients with complex psycho social issues; ability to work in a team; excellent computer skills.

* 5-7 years experience in hospital or clinic setting, with staff management experience including process improvement and training development and delivery.

Knowledge/Skills/Abilities:

* Provides both strategic program and operational management to the Family Liaison function with the Family Liaison roles as direct reports.

* Primary focus on risk assessment and guidance on all family issues, complaints, safety/harm cases.

* Provides guidance on all adoption and surrogacy issues within the Children's system.

* Manages risk events involving families, patient safety or harm via connection with Clinical Risk Manager, insurance, claims and outside legal counsel.

* Understands and maintains knowledge of both Federal and State regulations and laws.

* Track and document incidents and prepare trend reporting on incidents.

* Creates and documents all departmental processes.

* Creates and facilitates training for clinical, and family relations staff and departments.

* Work on call, carry pager to provide coverage to various shifts of operation.

* Evaluate and prioritize multiple and often competing demands.

Physical Demands

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The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee's scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.