5+ years in hotel leadership roles (Hotel Manager or Director of Operations)
Proven expertise in hotel revenue management and pricing strategy
Strong grasp of forecasting, STR analysis, and performance metrics
Experience in luxury, lifestyle, or boutique hotel environments is preferred
Deep understanding of Rooms Division and F&B operations needed
Ideal candidate possesses leadership and problem-solving skills
Familiarity with the NYC hospitality market is advantageous
Responsibilities
Oversee daily operations across all departments to ensure seamless service
Uphold exceptional luxury service standards throughout the hotel
Maintain visibility on property for hands-on leadership and operational guidance
Resolve escalated guest concerns quickly and professionally
Conduct operational meetings to enhance interdepartmental communication
Manage and optimize hotel revenue strategies for various market segments
Analyze data to adjust pricing and occupancy strategies effectively
Develop initiatives to increase occupancy rates and hotel revenue
Benefits
Opportunity to shape the brand of a luxury boutique hotel
Hands-on leadership role with significant operational influence
Engagement in strategic planning and revenue optimization
Professional development and mentorship opportunities
Participation in fostering a culture of service excellence
Full Job Description
Job Description Hotel Manager - Operations & Revenue Strategy Position Overview
The Hotel Manager is responsible for overseeing the daily operations, guest experience, and revenue performance of The Rhyland. This leadership role will ensure operational excellence across all departments while also driving strategic revenue management initiatives to maximize hotel profitability, market positioning, and overall financial performance.
The ideal candidate is a hands-on hospitality leader with strong operational knowledge, financial acumen, and a deep understanding of hotel revenue management, pricing strategy, and market analysis. This individual will play a key role in establishing The Rhyland as a premier luxury boutique hotel destination in Queens. Key Responsibilities Hotel Operations & Guest Experience
Oversee daily operations across Front Office, Housekeeping, Engineering, Food & Beverage, Security, and Guest Services
Ensure all departments consistently deliver exceptional boutique luxury service standards
Maintain strong visibility throughout the property and provide hands-on operational leadership
Resolve escalated guest concerns promptly and professionally
Ensure cleanliness, presentation, and maintenance standards are consistently upheld
Lead operational meetings and coordinate communication between departments
Revenue Management & Commercial Strategy
Manage hotel revenue strategy including transient, corporate, group, and airline business segments
Monitor daily pickup, occupancy, ADR, RevPAR, pace reports, and market trends
Adjust pricing and inventory strategies based on demand, seasonality, competitor analysis, and forecasted business levels
Work closely with Sales and Reservations teams to optimize business mix and maximize profitability
Analyze STR reports, booking trends, and channel performance to identify revenue opportunities
Oversee OTA strategy, restrictions, promotions, and rate parity
Assist with annual budgeting, forecasting, and monthly financial analysis
Develop and implement strategies to increase occupancy, average rate, and total hotel revenue
Leadership & Team Development
Lead, mentor, and develop department heads and hotel staff
Foster a culture of accountability, teamwork, professionalism, and service excellence
Support recruitment, onboarding, training, and employee engagement initiatives
Conduct regular coaching, performance evaluations, and operational follow-ups
Lead by example through a hands-on and collaborative management style
Food & Beverage & Events Oversight
Partner closely with Food & Beverage leadership to oversee restaurant, bar, banquet, and catering operations
Ensure service standards and guest experience expectations are maintained across all outlets
Support successful execution of events, group business, and banquet operations
Financial & Administrative Management
Monitor labor productivity, scheduling, payroll, and departmental expenses
Ensure compliance with company standards, local regulations, and operational procedures
Review operational and financial reports regularly to identify opportunities for improvement
Support ownership with strategic operational planning and reporting
Experience and Skills Qualifications
Minimum 5 years of hotel leadership experience in a Hotel Manager, Director of Operations, or similar role
Strong background in hotel revenue management and rate strategy required
Experience with forecasting, pricing strategy, STR analysis, and hotel performance metrics
Luxury, lifestyle, or boutique hotel experience strongly preferred
Strong understanding of Rooms Division and Food & Beverage operations
Experience overseeing banquet or event operations preferred
Strong leadership, communication, organizational, and problem-solving skills
Experience in the NYC hospitality market preferred
Pre-opening hotel experience is a plus
Knowledge of PMS, CRS, channel management, and revenue management systems preferred
What We're Looking For
A strategic operator who understands both hospitality and revenue optimization
A hands-on leader who thrives in a fast-paced, high-expectation environment
Someone passionate about guest experience, operational excellence, and financial performance
A detail-oriented professional who can balance luxury service standards with strong business discipline
