About the RoleAs Revenue Operations Manager, you'll own the systems, tooling, and enablement that Posh's GTM teams run on every day. You'll be the person who knows how the CRM is wired, why a lead routed where it did, which dashboards leadership trusts, and what a new rep needs in their first 30 days to ramp.
Your primary mandate is the GTM tech stack and the data in it: architecture, automation, integrations, reporting, hygiene, and the enablement that gets teams actually using it. Alongside that, you'll own the operational side of compensation and planning: administering commissions and quotas, building quota and capacity models, and supporting annual and quarterly planning with clean numbers and working tooling.
You'll report to the Head of Finance, partner closely with GTM leadership, and be the day-to-day point person for Sales, Customer Success, Account Management, Marketing, and Support.
This is an in-person position (5 days a week) at our SoHo, NYC office.What You'll Own & Achieve- Own the GTM systems stack: Administer and architect the CRM and surrounding tools (prospecting, enrichment, routing, sequencing, CS platform, forecasting, reporting, AI tooling) while auditing to ensure data accuracy. Own integrations, automation, permissions, field design, and the roadmap for what we buy, build, or retire.
- Keep the data decision-ready: Define object models, lifecycle stages, and data standards across the funnel. Run CRM hygiene, dedupe, and data quality monitoring so pipeline, forecast, and account data can be trusted without manual cleanup.
- Run enablement: Own onboarding and ramp for new GTM hires, ongoing training on process and tooling, playbook and collateral management, and adoption tracking. Make sure every process you ship is one the team actually uses.
- Build reporting and dashboards: Deliver the standard set of pipeline, funnel, forecast, activity, and post-sale (NRR, churn, renewals, adoption) reporting that leadership runs on, and make it self-serve where possible.
- Administer compensation and commissions: Own monthly and quarterly commission calculations, comp plan documentation, rep disputes and exceptions, and SPIF tracking. Partner with Finance on accuracy, accruals, and payout timing, and on plan design changes.
- Own quota and capacity models: Build and maintain quota allocation, territory and book-of-business assignments, ramp assumptions, and capacity models. Keep them current as headcount, segments, and targets change.
- Support planning cycles: Provide the data, models, and tooling behind annual and quarterly GTM planning (headcount, quotas, coverage, pipeline targets), and translate approved plans into CRM configuration, quotas, and reporting.
- Own channel attribution and conversion: Know every path an organizer takes to Posh (outbound, inbound, paid, affiliates, Campus, events, renewals). Make sure every lead and deal is tagged to the right source and owner. Maintain one GMV attribution model for all teams, and track conversion by channel from first touch to first event live.
What We're Looking For- 4-7 years in Revenue Operations, Sales Operations, or GTM Systems, including at least 2 years as the primary admin or architect of a CRM in a high-growth environment
- Deep hands-on expertise in HubSpot (objects, workflows, automation, integrations, permissions, reporting), plus familiarity with the surrounding stack (enrichment, sequencing, routing, CS, and forecasting tools)
- Experience building and running GTM enablement: onboarding, ramp programs, process training, and driving tool adoption
- Experience administering commissions and quotas, with a working understanding of comp plan mechanics, accelerators, clawbacks, and SPIFs
- Comfort building quota, capacity, and territory models in spreadsheets and supporting planning cycles with clean, defensible numbers
- Strong data and reporting skills: SQL or equivalent, dashboard building, and the ability to turn messy CRM data into clear operating decisions
- A builder mentality with a bias toward shipping, documenting, and iterating; comfortable managing a small team and working cross-functionally with Finance, Product, Data, and GTM leadership
Nice to Have- Experience at a high-growth marketplace, fintech, or consumer technology company
- Experience implementing or migrating a CRM, Customer Success, or commissions platform
- Experience with lightweight GTM engineering: scripting, APIs, Zapier/Clay-style automation, or AI-assisted workflows
- Experience scaling GTM operations through Series B to Series D
- Experience building RevOps processes from an earlier stage of maturity
