4+ years in revenue or sales operations focusing on pipeline management and forecasting
Proficient in Salesforce, with administrative experience preferred
Hands-on experience in territory design and account management
Experience creating detailed sales process documentation
Responsibilities
Own the mid-funnel operating model and serve as key RevOps partner across teams
Manage territory planning and governance for effective rep book assignments
Drive clarity in processes, pipeline health, and forecasting hygiene
Ensure comprehensive cross-functional governance to enhance funnel predictability
Create and promote process documentation to facilitate adoption and minimize friction
Benefits
Competitive salary and benefits including medical, dental, and vision insurance
Generous Paid Time Off (PTO) policy
401(k) company match
Monthly commuter transportation benefit
Access to an on-site gym and complimentary office snacks
Opportunities for career growth in a fast-paced, venture-backed SaaS startup
Full Job Description
As a Revenue Operations Manager, you will own the mid-funnel operating model and serve as the primary RevOps partner to Sales, Finance, Customer Success, and Marketplace teams. You'll take ownership of territory planning and governance, ensuring reps are working the right books with accurate segmentation and clean ownership transitions. You'll drive process clarity, pipeline health, forecasting hygiene, and cross-functional governance that make the middle of the funnel predictable, well-documented, and scalable. The ideal candidate brings a blend of strategic thinking shaping definitions, operating rhythms, coverage models, and territory design - building process documentation, driving adoption, and resolving cross-functional friction with minimal oversight.
Required Qualifications:
Bachelor's degree or equivalent experience required
4+ years of revenue operations or sales operations experience with exposure to pipeline management, forecasting, and territory planning
Proficiency in Salesforce (experience as an administrator is a plus)
Hands-on experience with territory design including segmentation logic, account scoring, ownership routing, and managing transitions at scale
Experience designing and documenting end-to-end sales processes - stage definitions, SLAs, territory rules, and operating cadences
Preferred Qualifications:
Venture-backed, start-up experience
Experience working within GovTech or with Public Sector clients
Your Citian Advantage:
Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
401(k) company match and monthly commuter transportation benefit
On-site gym and free snacks in the office
High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!
Let's build smarter cities together! Learn more about Citian here: www.citian.co
