THE ROLEEvery return is a moment where we either rebuild a customer's trust or lose it - and this role owns that moment end to end. As our Returns Specialist, you'll run the Pick-Up Request process that turns a customer return into a tracked, resolved, accurately recorded transaction across SAP, NetSuite, and Salesforce. You'll sit at the intersection of Sales, Logistics, and our contract manufacturer's operations in Newark, working daily with carriers and vendors to keep returns moving and the data behind them clean.
WHAT YOU'LL DO[Provides a detailed breakdown of the tasks, duties, and expectations associated with the role. It expands upon the role introduction and offers candidates a more comprehensive view.]
- Own the Pick-Up Request process end to end, keeping customer return requests moving accurately and on schedule.
- Keep return data in sync across SAP, NetSuite, and Salesforce so operations, reporting, and inventory all tell the same story.
- Resolve return issues - incorrect shipments, missing parts, customer questions - acting as the point person between logistics partners, carriers, and internal teams.
- Turn return trend and root-cause data into concrete process improvements that cut cycle time and reduce errors.
- Maintain inventory accuracy across systems of record while keeping return handling compliant with company policy and shipping regulations.
- We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, HQ office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
WHAT YOU BRING- Experience in reverse logistics, order administration, or sales operations, with working fluency in ERP and CRM platforms such as SAP, NetSuite, or Salesforce.
- The organizational range to manage multiple return workflows at once in a fast-paced environment, adjusting priorities as things shift.
- Sharp attention to detail and strong problem-solving instincts, with good judgment about when to resolve an issue directly versus escalate it.
- Clear, professional communication for coordinating across internal teams, carriers, and external vendors.
#LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$134,000-$202,000 USD
WHAT YOU CAN EXPECT FROM US:- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
