Revenue Operations Manager - Equipment Repair

Salary : $101,774.40 - $165,152.00 Annually
Location : Instruction Center, Minneapolis, MN
Job Type: Full-Time
Job Number:
Division: Metro Transit
Department: Revenue Repair & Maintenance
Opening Date: 09/29/2026
Closing Date: 10/13/2026 11:59 PM Central

How your work would contribute to our organization and the Twin Cities region:
The Manager of Revenue Operations - Equipment Repair will oversee two Electronic Revenue Equipment Repair work groups responsible for maintaining and repairing all fare collection related equipment and systems. These devices include ticket vending machines, electronic fareboxes and smart card readers on the bus and at rail platforms and all related fare collection systems including fare collection systems used by other Regional Transit Providers. This position must ensure continuous accurate and secure operations of the revenue collection equipment through developing and maintaining a well-trained staff utilizing standardized and efficient procedures and processes. Additionally, this position will manage the Stadium Events Staff (SETS) program.

This position will establish an 8-month eligibility list for current and future openings.
What you would do in this job

• Manages two revenue equipment work units within Revenue Operations that are responsible for maintaining and repairing fare collection equipment and systems.
• Manages the Stadium Events Staff (SETS) program, which is responsible for staffing and customer support at major sporting and special events, including assisting customers with boarding trains and ensuring fares are paid.
• Coaches staff for excellence to meet objectives and develop skill sets, experience and enhance professional and personal development.
• Establishes unit/department strategic direction and annual goals and implements initiatives with objectively defined measures of process and outcomes.
• Develops, implements and monitors internal controls and operational processes to provide complete and accurate reporting and recording of department activities and transactions (including work orders, physical assets, keys, etc.).
• Troubleshoots department issues with staff. Engages and leads others in problem solving techniques to address challenges and concerns.
• Monitors related computer and equipment support systems and fare collection equipment to ensure the security and accuracy of the entire fare collection system.
• Establishes and maintains effective working relationships with internal and external customers, regional transit providers, and supports new customer initiatives to enhance customer service.
• Effectively manages procurement, processes of capital projects and contracts when needed to ensure controls and procedures are in place and addressed appropriately with the contracts and procurement staff.
• Develops, monitors and manages the capital and operating budget of two cost centers.
• Oversees and maintains the proper level of inventory required to support all electronic revenue equipment repair activity while ensuring systems and processes are in place and operating to control inventory levels and activity.

What education and experience are required for this job (minimum qualifications)
Any of the following combinations of progressive experience in business, accounting, financial analysis, operations management and/or electronics or mechanical repair and completed education in business administration, accounting, finance, electronic/mechanical engineering, operational management or related field AND at least three (3) years of experience in supervision/management or project management that includes: planning and monitoring budgets, employee/staff work direction and leadership, project management and experience with PeopleSoft or a similar financial system and/or electronic/mechanical repair.

• A high school diploma/GED with ten (10) years of experience AND three (3) years of experience in supervision/management or project management.
• An associate's degree with eight (8) years of experience AND three (3) years of experience in supervision/management or project management.
• A bachelor's degree with six (6) years of experience AND three (3) years of experience in supervision/management or project management.

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience as a manager/supervisor for a similar size organization ideally serving a diverse unionized employee population.
• Managerial/supervisory experience in a department responsible for operating and maintaining electronic equipment or automated information systems.
• Advanced project management certification or training program
• Ability to work and collaborate in diverse, multicultural and inclusive environments.
• Experience developing, monitoring and managing capital and operating budgets.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of Generally Accepted Accounting Principles (GAAP).
• Knowledge of FTA Title VI requirements.
• Knowledge of accounting principles, reconciling of accounts and internal controls.
• Knowledge of mechanical and electrical principles.
• Skills in Microsoft Office software products and PC proficiency.
• Project management and/or process improvement skills.
• Ability to plan and lead projects to successful completion; including developing effective teams, delegating tasks, facilitate problem solving, establish project schedules, and manage budgets.
• Ability to lead staff, work groups, facilitate/negotiate with others.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Additional information
Union: Transit Managers and Supervisors Association (TMSA)
Grade: J
FLSA: Exempt
Safety Sensitive: No

Work Environment:
Work is performed in a standard office setting. Some positions may require travel between primary work site and other sites.
What steps the recruitment process involves:1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources

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Applicant Instructions: It is important that your application shows all relevant education and experience you possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume." Otherwise, your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step.I have read and understand the above instructions regarding my application and supplemental questions.

• Yes
• No

02

How did you first hear about this job opening?

• CareerForce Center
• Community Event/Organization
• Employee Referral
• Facebook
• Glassdoor
• Indeed
• Job Fair
• LinkedIn
• Metro Transit Bus Advertisement
• X (formerly known as Twitter)
• Website: governmentjobs.com
• Website: metrocouncil.org
• Website: metrotransit.org
• Website: minnesotajobnetwork.com
• Other

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If you selected 'Other', please describe where you first heard about this job. If you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title.Type N/A if not applicable.
04

Please select the education and experience that you have below.

• A high school or GED with ten (10) years of progressive experience in business, accounting and financial analysis, operational management and/or electronic/mechanical repair AND three (3) years of experience in supervision/management or project management.
• An associate's degree in business administration, accounting, finance, electronic/mechanical engineering, operational management or related field year with eight (8) years of progressive experience in business, accounting and financial analysis, operations management and/or electronic/mechanical repair AND three (3) years of experience in supervision/management or project. management
• A bachelor's degree in business administration, accounting, finance, electronic/mechanical engineering, operational management or related field with six (6) years of progressive experience in business, accounting, financial analysis, operations management and/or electronics or mechanical repair AND three (3) years of experience in supervision/management or project management.
• None of the above.

05

Please select all the work experiences below that apply to you.

• Manager/supervisor experience in a department responsible for operating and maintaining electronic or mechanical equipment or automated information systems.
• Advanced project management experience, certification, or training program.
• Ability to work and collaborate in diverse, multicultural and inclusive environments. Experience working in a unionized environment.
• Experience developing, monitoring and managing budgets.
• None of the above

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Please list and describe your experience in maintaining and repairing electronic or mechanical equipment and automated information systems. If you do not have this experience, type N/A.
07

Please describe your managerial/supervisory experience. If you don't have this experience, type N/A.
08

Please describe your project management experience, including any certifications you've received or training completed. If you do not have this experience, type N/A.
09

Please describe your experience working in diverse, multicultural and inclusive environments. If you do not have this experience, type N/A.
10

Please describe your experience developing, monitoring and managing budgets. If you do not have this experience, type N/A.
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The Metropolitan Council recognizes that Artificial