THIS IS A REMOTE POSITIONThe Revenue Cycle Manager (RCM) will lead a revenue cycle team or region, providing direct supervision to associates while driving strong communication, sound decision-making, and measurable results for clients. This is an exciting time of growth for the organization, and this role offers the opportunity to join a dynamic, collaborative team that is expanding services, strengthening processes, and delivering meaningful impact across a growing client base.
In this role, the RCM will be responsible for achieving clearly defined outcomes for multiple clients within a medical billing services environment. As a people leader, the RCM will develop and execute consistent strategies that drive best-in-class service, high-quality results, responsiveness, and clear direction for both teams and clients. The RCM will work closely with fellow RCMs, senior leadership, and assigned clients, partnering cross-functionally to assess and support staffing, tools, coaching, and training needs to ensure regional success and continued organizational growth.
Leads a revenue cycle team and manages assigned client relationships, ensuring strong operational performance, service quality, accountability, and timely communication.
- Provides direct leadership to assigned associates, setting clear expectations for productivity, quality, responsiveness, and accountability.
- Conducts regular one-on-one meetings, coaching sessions, and performance reviews. Develops structured improvement plans and makes timely personnel decisions when expectations are not met.
- Assesses staffing, scheduling, workload distribution, training, and resource needs to ensure the team can consistently meet operational and client commitments.
- Partners with Human Resources to recruit, interview, select, onboard, train, and develop qualified team members.
- Serves as a primary operational contact for assigned clients, leading routine and ad hoc meetings, communicating results, addressing concerns, and managing escalations through resolution.
- Provides clients and leadership with timely reports, data-driven insights, and recommendations regarding performance, risks, trends, and improvement opportunities.
- Builds trusted client relationships by understanding business priorities, establishing clear expectations, and maintaining proactive communication regarding progress and challenges.
- Oversees posting operations, including cash summaries, payment application, posting queues, ERA/EFT/ACH enrollment, reconciliations, job coding, Waystar discrepancies, and month-end activities.
- Oversees billing operations, including charge entry, claim submission, billing inquiries, rejections, COB errors, billing rules, unbilled cases, forward-to-billing queues, and month-end requirements.
- Directs accounts-receivable activities, including weekly soft closes, RFI escalation, credit-balance resolution, refund processing, and corrective actions for performance below established standards.
- Ensures weekly client reporting accurately reflects billing, cash-posting, AR, and month-end readiness.
- Monitors KPIs and implements improvements to meet or exceed expectations, including:
- Timely Closing: By the fifth business day to meet expectations and the third business day to exceed expectations.
- Days to Bill/Lag Days: Generally five days or fewer, subject to client-specific goals.
- AR Over 90 Days: Within established client thresholds.
- Credit Balances: Timely resolution, documentation, refund submission, and audit performance.
- AR Productivity and Quality: 90-94% to meet expectations and 95% or greater to exceed expectations.
- Expenses: Effective management of regional staffing expenses.
- RCM Brain: Daily resolution of assigned queue items.
- Collaborates with other Revenue Cycle Managers, Client Services leadership, coding, Human Resources, and cross-functional partners to resolve workflow issues and support client outcomes.
- Leads performance-improvement initiatives and operational projects while meeting budgeted revenue and expense targets.
- Ensures team practices comply with organizational policies and applicable employment laws, including EEO and ADA requirements.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time
EDUCATION DESIRED:
High school graduate or GED certification, AA degree in Management Preferred
SPECIFIC KNOWLEDGE & SKILLS DESIRED:
- 3-5 years of management experience; specifically managing a team of individual contributors across all Revenue Cycle functions
- Demonstrated ability to interact with Clients, run Client meetings, and handle both day to day and escalated Client issues
- Experience in ambulatory surgery center, surgical hospital, or hospital billing environments
- Experience with forecasting, staffing, scheduling, and workload balancing
- Demonstrated success in performance management and coaching high-performing teams
- Experience interviewing and selecting talent aligned with team needs
- Strong customer service orientation
- Advanced analytical, critical thinking, and problem-solving skills
- Effective written and verbal communication skills across all organizational levels
- Excellent organizational skills with the ability to manage multiple priorities
- Prior experience in a medical office or call-center environment strongly preferred
SUPERVISORY RESPONSIBILITIES:
Will have a team of direct reports and clients to lead/manage.
BENEFITS:
- Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
- Vacation/Sick time
- 401(k) retirement plan with company match
- Paid Holidays
- SIS Cares Day
- Hybrid or Remote environment depending on the role
