About the RolePolymarket is looking for a CRM Manager to own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com. You'll build and optimize campaigns across email, push, in-app, and SMS - driving conversion, engagement, and reactivation across one of the fastest-moving products in media and finance.
This role sits at the intersection of marketing, product, and data. You'll run fast experiments, develop micro-segmentation strategies, and ensure Polymarket is always relevant when live markets and breaking news create moments that matter.
What You'll Do- Own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com
- Build and optimize email, push, in-app, and SMS campaigns to drive conversion across company initiatives
- Design programs covering engagement, cross-sell, churn mitigation, and reactivation
- Develop micro-segmentation strategies to deliver the right message, right channel, right moment - with proof it moved the needle
- Own real-time triggered messaging tied to live market events, ensuring Polymarket is always relevant when it matters most
- Partner closely with Product on feature adoption, notification strategy, and real-time messaging systems
- Collaborate with Data on modeling, cohort analysis, and predictive segmentation
- Run fast, data-driven experiments to increase engagement around key events, markets, and moments
- Define and track core retention metrics; report weekly to marketing leadership and product on performance, experiment results, and LTV trends
What We're Looking For- 3-6+ years of experience in retention, lifecycle, or growth marketing
- Hands-on experience with common CRM platforms used to build customer journeys
- Experience owning retention across web and mobile
- Strong analytical instincts - comfortable working with cohorts, funnels, and experimentation
- Deep understanding of segmentation, personalization, and orchestration strategy
- Clear communicator who can move quickly in a high-velocity, event-driven product
- Comfortable working non-traditional hours around live events and breaking news, including evenings and weekends
- (Plus) Experience with trading, OSBs, crypto, or real-time marketplaces
Benefits- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories
