Retention Specialist (Operational)

Structure Therapeutics

$140K — $178K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BSN or Master's preferred; relevant experience (6+ years) considered.
  • Background in Dietetics or Nutrition with chronic weight management experience is advantageous.
  • In-depth knowledge of the clinical trial process for recruitment and retention strategies.
  • Strong analytical skills to adjust plans based on trial metrics and trends.
  • Excellent communication skills and a patient-centered approach.
  • Ability to manage multiple timelines across functional teams.
  • Meticulous attention to detail and strong organizational skills.

Responsibilities

  • Support design and implementation of patient recruitment strategies with study teams.
  • Develop and execute plans focused on participant recruitment and retention.
  • Build and maintain relationships with clinical sites, CROs, and vendors.
  • Engage with advocacy groups to enhance recruitment and retention efforts.
  • Conduct market research to identify patient barriers to clinical trial participation.
  • Create materials for participants and sites to facilitate recruitment and retention.

Benefits

  • Annual performance incentive bonus eligible.
  • New hire equity and performance-based equity opportunities.
  • Medical, dental, and vision insurance provided.
  • 401k match available.
  • Unlimited paid time off (PTO) offered.
  • Paid holidays including a winter shutdown.
Full Job Description
Position Summary:

Reporting to the Director, Clinical Development, this position will be responsible for supporting overall participant recruitment and retention with an operational focus. This position works closely with research coordinators, investigators, and study teams to provide participant support, address concerns, and implement engagement strategies that encourage continued participation in clinical studies.

The Retention Specialist will share ideas and planning with trial teams to optimize participant recruitment driving engagement of the right participants, ones that are willing and capable of performing the protocol specified visit schedule and tasks associated with their study participation to completion.

Job Responsibilities:
  • Support design and execution of patient recruitment, collaborating with study teams to identify the target population and support outreach strategies across the trials.
  • Develop and implement study plans for recruitment and retention.
  • Building and maintaining relationships with sites, CROs, and vendors that support trial recruitment and retention efforts.
  • Extend the company connection to advocacy groups and other organizations that support recruitment and retention in clinical trials.
  • Conduct market research to understand patient needs and barriers to participation in clinical trials and using this information to plan adequate recruitment/retention strategies.
  • Create Site and Participant facing documents/materials that define direction and support of recruitment and/or retention.


Qualifications:
  • BSN/Master of Science preferred. A bachelor's degree in Life Science will be considered with adequate and relevant experience (6+ yrs)
  • Studies in Dietetics or Nutrition, along with experience in chronic weight management with GLP1s is a plus
  • Deep understanding of the clinical trial process and the ability to develop and implement successful recruitment and retention strategies
  • Strong analytical skills with experience in understanding trial metrics, analyzing trends and adjusting to meet goals in a fast-paced environment
  • Excellent communication and interpersonal skills with a patient-centered approach
  • Capable of managing multiple timelines while working with cross-functional groups
  • Attention to detail and organizational


Travel Required:
  • Willingness to travel to clinical research sites, investigator meetings and other initiatives as needed, US based, 40-50%


Structure Therapeutics is committed to fair and equitable compensation practices, and we strive to provide employees with total compensation packages that are market competitive. For this role, the anticipated base pay range is $140,000-$178,000. The exact base pay offered for this role will depend on various factors, including but not limited to the candidate's geography, qualifications, skills, and experience.

At Structure, base pay is only one part of your total compensation package. The successful candidate will be eligible for an annual performance incentive bonus, new hire equity, and ongoing performance-based equity. Structure Therapeutics also offers various benefits offerings, including, but not limited to, medical, dental, and vision insurance, 401k match, unlimited PTO, and a number of paid holidays including winter shutdown.

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