Retail Technology Modernization SME

LMI is seeking a Retail Technology Modernization Specialist with deep experience in retail and logistics technology ecosystems to support a major retail transformation initiative. This role provides expert guidance on retail systems, equipment, and operational workflows and is responsible for assessing the current technical landscape and developing modernization strategies rooted in operational feasibility and industry best practices. 

The ideal candidate has hands-on experience with high-volume retail or logistics operations such as UPS, FedEx, Amazon, or other large retail networks, and understands how equipment, software, and physical workflows come together to enable frontline operations. 

• Lead comprehensive evaluation of retail operational systems including Retail Systems Software (RSS), Point of Sale (POS) terminals, Self-Service Kiosks (SSKs), Mobile Point of Sale (mPOS) devices, ID verification hardware, Smart or Self-Service Lockers, and Mobile Delivery Devices (MDDs).
• Assess equipment performance, interoperability, lifecycle stage, reliability issues, and system dependencies across retail environments.
• Document end-to-end operational workflows, including device handoffs, transaction steps, scanning sequences, and equipment interactions.
• Identify opportunities to improve throughput, uptime, reliability, ergonomics, and operational efficiency using industry best practices.
• Benchmark commercial retail and logistics environments to identify proven technical solutions and modernization approaches.
• Develop a technical modernization roadmap, including equipment upgrades, integration needs, sequencing, and site readiness considerations.
• Define technical requirements, functional specifications, equipment standards, and deployment dependencies.
• Support technical planning for pilot sites including equipment configurations, performance criteria, integration considerations, and operational impacts.
• Provide subject matter expertise on site layout impacts, queue management technologies, and front-of-house and back-of-house operational flows.
• Collaborate with CX and Service Design teams to ensure technical findings align with customer and employee journey insights, workflow patterns, and future-state experience goals.
• Review journey maps, blueprints, and CX artifacts to validate technical feasibility and identify system dependencies, constraints, and required enablers.

• Bachelor’s degree in Information Systems, Industrial Engineering, Supply Chain Technology, Operations Engineering, or a related field.
• A minimum of 8 years of hands-on experience with retail or logistics technology in high-volume environments.
• Experience with RSS, POS terminals, SSKs, mPOS devices, identity verification hardware, Smart or Self-Service Lockers, and MDDs, including configuration, troubleshooting, or deployment.
• Strong understanding of system interoperability, hardware lifecycles, integration patterns, and equipment performance metrics.
• Proven ability to analyze and document operational workflows, device usage patterns, and equipment dependencies.
• Experience supporting technology upgrades, equipment rollouts, or large-scale retail modernization efforts.
• Strong communication and collaboration skills, with the ability to explain technical impacts in clear operational or user-centered terms.
• Experience with collaboration and documentation tools such as Jira, Confluence, Visio, Miro, FigJam, or equivalent.
• U.S. citizenship and eligibility for a government background investigation.

 Preferred Qualifications: 

• Experience with multi-site retail or logistics deployments across large distributed
• Familiarity with hardware accessibility considerations and equipment standards.
• Experience with developing performance KPIs for operational or technical measures such as uptime, throughput, MTTR, or cycle times.
• Background in Lean, Six Sigma, or operational excellence in retail or logistics
• Understanding of emerging technologies including automation, IoT-enabled equipment, computer vision, mobile workforce tools, or similar advancements.