Qualifications

• 2-3 years of management experience in retail or customer-focused environments.
• High School diploma or GED required, with a preferred college degree.
• Strong written and verbal communication skills.
• Solid organizational and problem-solving capabilities.
• Competency in customer focus, change management, and strategic thinking.
• Bilingual skills preferred in certain locations.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Oversee full operation of the retail store, including staffing and inventory management.
• Adjust staffing levels to meet business demands.
• Engage customers on the sales floor while coaching employees.
• Achieve individual and organizational performance goals.
• Ensure high levels of customer service in line with company policies.
• Recruit and hire top talent continuously for sales staff.
• Ensure appealing visual merchandising according to T-Mobile standards.
• Coach, develop, and lead a high-performing sales team.
• Serve as a subject matter expert for customer inquiries and product recommendations.
• Provide training on new products to sales associates.
• Participate in community and local marketing events to enhance the company's public image.

Benefits

• Competitive paid time-off program.
• Medical, dental, and vision benefits.
• Phone service discounts.
• Development and growth opportunities.