Purpose: The Retail Multi-Unit Manager, at Philadelphia International Airport, I provides operational leadership within a defined geographic section or zone, supporting the location's Senior Director or Director of Operations. The Retail Multi-Unit Manager I ensures that all retail stores within the assigned terminal/concourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.
Essential Functions: - Ensures comprehensive implementation and enforcement of established Standard Operating Procedures (SOPs) across multiple retail locations by conducting systematic operational reviews, monitoring compliance with brand standards, and developing corrective action plans when performance gaps are identified; oversees management teams to guarantee consistent adherence to operational protocols while identifying opportunities for process improvements across assigned zones
- Reviews daily timekeeping punches and monitors overtime compliance for hourly associates across assigned zones to ensure adherence to labor regulations, union agreements where applicable, and budget parameters while supporting financial performance targets
- Schedules managers to ensure zone coverage during all operating hours with appropriate leadership presence; makes hiring, termination, and advancement decisions while holding management accountable for onboarding processes, training compliance, and employee engagement initiatives
- Ensures comprehensive inventory management including daily ordering, appropriate stock levels, merchandise receiving, and vendor coordination while overseeing planogram execution, visual merchandising standards, and shrink minimization procedures across all zone stores
- Analyzes operational data to monitor zone performance and collaborates with Director of Operations on strategic initiatives while engaging with Operations Controller on financial decisions and escalating loss prevention concerns appropriately
- Ensures management and staff proficiency in company retail systems including POS, inventory management, and scheduling platforms while embracing new retail technologies and maintaining equipment through routine service and repairs
- Assesses skill levels of retail team members and conducts on-the-job training while maintaining working knowledge of brand standards, lease agreements, and procedures to maximize brand/landlord relations across assigned zones
- Develops and implements creative strategies to increase revenue and customer engagement while managing marketing programs, promotional activities, and seasonal campaigns as directed by corporate initiatives
- Maintains comprehensive understanding of federal, state, and local safety and health standards while holding management accountable for safety compliance and training team members in wellness protocols and safety procedures
- Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed while maintaining exceptional standards for cleanliness, operational readiness, and overall zone presentation
Reporting Relationship & Role Information: - The position typically reports to the Senior Director/Director of Operations within the assigned location
- The Retail Multi-Unit Manager I position as described falls under the Fair Labor Standards Act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests
- The Retail Multi-Unit Manager I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor GM and restaurant team members' work activities during these different days and times.
- The Retail Multi-Unit Manager I position is included in a series of multi-unit, multi-brand leadership positions of increasing scope and complexity, illustrated by the table below:
Minimum Qualifications, Knowledge, Skills, and Work Environment: - Education and Experience: The combination of education and professional experience must exceed 6 years:
- In a leadership role: Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programs
- In a technical role: Requires 6-8 years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs
- A bachelor's degree in Business Administration, Retail Management, Marketing, or related program can count for 3 of the 6-year requirement
- Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes
- Specialized Skillset/Competencies/Traits:
- Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards
- Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
- Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics
- Understanding of retail space optimization, category management, and seasonal merchandising strategies
- Business acumen with retail operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals
- Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstances
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
