Bachelor's degree in Business Administration, Retail Management, Marketing, or related field preferred.
Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
Proven success managing portfolios up to $10M in revenue across multiple retail concepts.
Proficiency in retail technology platforms including POS systems and inventory management software.
Strong knowledge of inventory management and visual merchandising standards.
Ability to analyze retail KPIs such as sales per square foot and inventory turnover.
Demonstrated ability to build positive work environments through coaching and mentoring.
Responsibilities
Ensure all stores are ready for next-day opening and management executes opening and closing procedures.
Support the Director of Operations in achieving financial targets by monitoring sales and controlling expenses.
Oversee maintenance and address repair needs to uphold operational standards.
Schedule managers for leadership coverage and make hiring and termination decisions.
Hold management accountable for onboarding processes and compliance with training requirements.
Champion employee engagement and diversity initiatives while coaching teams.
Analyze operational data to monitor performance and collaborate on strategic initiatives.
Benefits
Bonus opportunity based on performance.
Comprehensive training and development programs.
Employee engagement and diversity initiatives.
Access to retail technology tools and resources.
Opportunities for career advancement within the organization.
Full Job Description
Advertised Compensation: $73,659.00 - $89,284.00 plus Bonus opportunity
The Retail Multi-Unit Manager I at Orlando International Airport provides operational leadership across a defined geographic zone with up to $10M in annual revenue, supporting the location's Senior Director or Director of Operations. This role ensures all retail stores within the assigned terminal/concourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.
Responsibilities
Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
Oversee planned maintenance and address repair needs promptly to maintain operational standards.
Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
Monitor and maintain retail equipment; schedule routine service and repairs as needed.
Drive adoption of new retail technologies to improve efficiency and customer experience.
Maintain working knowledge of brand standards, lease agreements, and landlord relations.
Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
Ensure compliance with all federal, state, and local safety and health standards.
Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.
Qualifications
Bachelor's degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).
Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.
Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
Builds positive work environments through coaching, mentoring, and leadership.
Strategic Thinking: Anticipates challenges and implements solutions to complex operational issues.
Change Leadership: Champions technology adoption and process improvements to enhance
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