Retail Manager, Netflix House - King of Prussia

Retail Manager -  Netflix House

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.

As the Retail Manager, you will lead the Fan (guests) and Crew (staff) experience in the retail component of Netflix House. Your responsibilities include oversight of the Retail Associate, Leads, and Crew that are engaging fans, selling merchandise, staffing the main retail space, and smaller pop-up locations while monitoring sales and revenue goals. You will be tasked with overseeing daily staffing plans, hiring, training, and developing the local retail crew. You will partner with our Retail Vendor team, who is the stakeholder in sourcing and purchasing products, ensuring sales revenue is optimized in collaboration with Netflix Corporate strategy. You are an individual who is passionate about sharing Netflix fandom by leading a crew that is set up for success with great training, knowledge, and the right tools to create memorable experiences. The ideal Retail Manager is a communicative leader dedicated to developing and connecting with their team.

This role reports to the Assistant General Manager and is a salaried, on-site role based in King of Prussia, PA. 

What you will do: 

• Manage the daily on-site operations and team for the retail store and pop-ups, focusing on sales optimization and fan service informed by revenue targets and budgetary constraints.

• Partner with Retail Vendor on on-site inventory allocation and replenishment, sales tracking, and overall sales performance.

• Develop hiring, training, and deployment processes strategies for the retail crew.

• Optimize ongoing operations to achieve maximum efficiency and best-in-class Fan Service.

• Work closely with Netflix Corporate resources on operational SOPs, merchandise strategy, and retail trends.

• Follow the Netflix Corporate visual merchandising strategy in store to ensure a cohesive look across Netflix Houses.

• Act as a Manager on Duty and Safety on Duty for the operation.

• Align with the Assistant General Manager and other departments to provide a seamless Fan experience.

• Promote and foster a mindset of continuous innovation for internal teams and external partners.

What we need from you:

• Applicants must be at least 18 years of age to be considered for employment.

• Demonstrated 5+ years of retail store and team management experience. 

• Strong knowledge of hiring practices and training & development strategies.

• Strong knowledge of retail trends in the Location Based Entertainment (LBE) industry, preferred.

• Experience managing direct and indirect teams in an environment that embraces continual learning and change.

• Demonstrated experience in overseeing daily activities, enforcing EHS compliance, managing staff training, and optimizing workflows to enhance both safety and guest experience to ensure an overall safe, efficient, and guest-focused operation.

• Excellent communication skills, both verbal and digital.

• Excellent leadership skills.

• Strong desire to think outside the box and innovate.

• Availability to work days, nights, weekends, and holidays in a 365-day attraction.