Position: General Manager, Sandro + Maje Leased Concession ShopsLocation:Bloomingdales, Roosevelt Field Mall, Garden City, NY As a
General Manager, you'll bring leadership, vision, and entrepreneurial spirit to your boutique, driving a dynamic and client-centric environment. With a
people-first approach, you'll develop a
strong business strategy that touches on People, Product, and Planet-guiding your team to success through empathy, empowerment, and expert coaching. You will lead by example, fostering a culture of confidence, growth, and excellence that inspires your team to achieve their full potential.
In this role, you will
own your business as if it were your own-creating strategies that drive key performance metrics, building long-term client relationships, and ensuring seamless store operations. From talent recruitment and development to high-level clienteling and operational expertise, you'll be at the heart of everything that makes your boutique thrive.
What You'll Do: Leadership & Team Development - Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
- Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
Customer Experience & Brand Representation - Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand's identity.
- Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.
Sales Performance & Goal Achievement - Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
- Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
Operational Excellence & Efficiency - Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.
- Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.
Business Strategy & Corporate Collaboration - Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
- Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.
Who You Are: - 2-3+ years of prior supervisory experience, preferably in luxury retail management.
- Prior experience managing in a commission environment is a plus
- Prior merchandising experience
- A natural leader with strong coaching, communication, and people development skills.
- Passionate about client relationships and creating a high-touch, personalized shopping experience.
- Results-driven and strategic in decision-making, with a focus on achieving KPIs.
- A strong recruiter who attracts top talent to build a high-performing team.
- Achieve talent acquisition targets including open to hire percentage and hiring speed
- Achieves staff turnover goals
- Highly organized, adaptable, and solutions-oriented in managing store operations.
- A brand ambassador who embodies SMCP's core values and vision for modern luxury.
- Flexible availability, including evenings, weekends, and holidays, is required.
- Fully versed in front and back of house.
Join a Career That Fits Your Life:
Your talent and dedication are rewarded with a
50% shopping discount, a
seasonal wardrobe offering and a
seasonal clothing allowance, so you always feel confident in the latest collections-because style starts with you. We also
provide a cell phone contribution, keeping you connected and equipped for success.
We know that security and well-being matter. That's why we provide comprehensive
health, dental, life, and disability coverage, an employer-matched
401(k) with immediate 100% vesting, and
paid time off-including vacation, holidays, sick time, and personal days-plus
paid parental leave and
pet benefits. You'll also have access to resources like our
Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with
MAVEN Family Planning, providing additional support for family planning and wellness.
Through extensive product knowledge training, industry insights, and the opportunity to earn more through our
Monthly and Seasonal Bonus Incentive Plan, you'll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you'll discover a career that's as fulfilling as it is inspiring.
At SMCP, you're not just an employee, you're a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a
people-first culture, you'll find a career that's as rewarding as it is inspiring.
Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team! NYC COMPENSATION RANGE
$85,000-$95,000 USD
