Position: Retail Department ManagerLocation: SoHo ( NYC)Department: RetailSalary: $85,000 - $100,000Job OverviewWe are seeking an experienced
Department Manager to oversee daily operations within a flagship POP MART location. This role is responsible for elevating customer experience, driving department-level sales performance, and ensuring smooth operational and merchandising execution. The Department Manager will oversee a team of Brand Associates, supporting training, development, and overall productivity while acting as a key leader on the sales floor.
This role requires exceptional attention to detail, strong operational acumen, and the ability to guide and motivate a team in a high-volume, high-visibility environment. The position reports to and receives functional guidance from the General Manager.
What You Will AchieveTeam Leadership & Customer Experience- Lead, coach, and develop Brand Associates to achieve sales, service, and operational performance standards
- Provide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager
- Set clear expectations, provide coaching, and drive a positive and inclusive team culture
- Act as Manager on Duty when needed, ensuring strong customer engagement and operational excellence
- Maintain a welcoming, safe, and engaging store environment for customers and employees
- Champion company brand image, values, and culture in both team behavior and store presentation
Sales Performance & Store Operations- Drive departmental sales results through product knowledge, customer engagement, and team performance
- Achieve key sales metrics including conversion, UPT, ATV, and department-specific sales targets
- Support Learning & Development initiatives and deepen IP discovery knowledge to strengthen product storytelling, team education, and customer engagement.
- Identify opportunities for operational improvement and share insights with the General Manager
- Support POP MART marketing events including in-store activations, new drops, pop-ups, conventions, and NSO execution
Visual Merchandising OR Inventory Management (based on flagship assignment)Visual Merchandising Focus- Execute visual and marketing directives and attend weekly planning calls
- Install marketing materials, decals, props, and new merchandising planograms
- Remerchandise floor areas based on sell-through and product performance
- Partner closely with operations to coordinate visual merchandising execution with product flow, inventory availability, and store readiness.
- Ensure all visual standards align with brand guidelines, product storytelling, and flagship expectations
Inventory Management Focus- Oversee back-of-house organization, inventory accuracy, and product flow
- Manage receiving, transfers, cycle counts, and quarterly audits
- Partner with the Visual Merchandising team to ensure product flow, replenishment, and stock availability support visual execution and floor standards.
- Partner with inventory leadership to maintain accurate BOH and warehouse stock levels
- Ensure stockroom operates efficiently within flagship standards
Cross-Functional Support- Partner with General Manager on all operational processes and communication flow
- Support RoboShop business tasks in coordination with designated store personnel
- Ensure alignment with company policy, safety procedures, and operational SOPs
- Work flexible hours including nights, weekends, and holidays to meet flagship business needs
Qualifications- Strong retail industry knowledge, customer experience skills, and operational leadership
- Confident engaging customers and leading a team in a fast-paced environment
- Minimum 3+ years of retail leadership experience required (flagship or high-volume preferred)
- Strong ethics, integrity, and professionalism
- Ability to work with minimal supervision in a dynamic, evolving business
- Experience using data and metrics to inform decisions and drive solutions
- Ability to quickly adapt to new directives, standardization, and operational changes
- High School Diploma required; must be 18+
*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Physical Requirements- Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds.
- Ability to stand and walk for extended periods throughout scheduled shifts.
- Ability to frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
- Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
- Ability to work in varying temperature conditions, including stockrooms and receiving areas.
- Manual dexterity to safely operate standard stockroom equipment and tools.
- Ability to multitask and respond effectively in a fast-paced retail environment.
Pay Range DetailsThe base salary range for this position is $85,000 - $100,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.
