What You Will Achieve:- Oversee day-to-day operations for 5 retail store locations, ensuring compliance with POP MART's operational, visual, and customer experience standards.
- Drive Key Performance Indicators (KPIs), including sales targets, ATV, UPT, membership, and shrink control.
- Train, coach, and motivate store managers and store teams to ensure high performance and a strong team culture.
- Support hiring, onboarding, and development of store-level employees in coordination with the District Manager.
- Manage store staffing levels and payroll to align with labor budgets and productivity goals.
- Travel regularly between assigned store locations to observe, audit, coach, and support operations.
- Monitor inventory, visual merchandising, and loss prevention protocols.
- Act as a communication link between stores and the District Manager, ensuring timely reporting and follow-through on key initiatives.
- Partner with cross-functional departments, including HR, Marketing, Construction, Store Operations, Loss Prevention, and Merchandising, to support store needs.
- Champion a strong customer service culture and deliver feedback that supports continuous improvement.
- Identify and address operational challenges in a timely and effective manner.
- Support Store Managers in executing promotional events, product launches, and key brand initiatives.
- Oversee ROBO Shop operations within the assigned area, including hiring and managing ROBO Operators, optimizing performance, and driving sales at local ROBO locations.
What You Will Need:- 3-5+ years of progressive retail management experience, including Store Manager experience; 3+ year of multi-unit management experience preferred.
- Strong leadership skills with the ability to coach, mentor, develop, and inspire diverse retail teams.
- Proven ability to meet and exceed sales, operational, and KPI goals.
- Preferred: experience leading multiple high-volume retail locations within a fast-growing consumer, specialty, fashion, lifestyle, or entertainment brand.
- Preferred: experience coaching and developing Store Managers and building strong leadership pipelines.
- Preferred: experience supporting new store openings, product launches, promotional events, or rapid retail expansion.
Skills & Competencies- Strong understanding of staffing, payroll, inventory management, visual merchandising, loss prevention, and customer experience.
- Excellent communication and interpersonal skills with the ability to effectively partner with store teams, leadership, and cross-functional stakeholders.
- Strong problem-solving, organizational, and time-management abilities.
- Comfortable working in a fast-paced, entrepreneurial, and rapidly evolving environment.
- Proficient in Microsoft Office and retail POS systems.
- English proficiency required; Mandarin is a plus but not required.
- Must be able and willing to travel regularly between assigned store and ROBO Shop locations.
What we Offer:- Market-competitive packages: 401(k), health insurance, PTO, paid sick leave, and family leave.
- Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
- Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.Physical Requirements- Must be able to travel extensively throughout the assigned region, including frequent air travel and multi-day market visits.
- Must be able to stand, walk, and move through retail environments for extended periods during store and market visits.
- Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.
- Must be able to occasionally lift or move items weighing up to 25 pounds.
Pay Range DetailsThe base salary range for this position
varies by region and geographic location and will be provided in the applicable regional job posting. This range is provided in accordance with applicable state and local pay transparency laws. Individual compensation will be determined based on factors including geographic location, job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.
Background ChecksFor applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code 189.04) and the San Francisco Fair Chance Ordinance, as applicable.
