Job Description
About the Job:
The Restaurant Experience Sr. Analyst (OR Assoc. Manager), is responsible for executing key Team Member experience programs that support restaurant operations, engagement, and recognition across Taco Bell. This role drives impact by leading cross-functional execution, managing vendor partnerships, and delivering programs that enhance the Team Member and Guest experience. You'll have the opportunity to lead high visibility initiatives, collaborate across the business, and bring new restaurant experiences to life at scale. The Restaurant Experience Program Lead will report to the Sr Manager, Restaurant Integration & Standards.
The Day-to-Day:
• Execute Team Member engagement and recognition programs by managing campaign deployment, communications, cross-functional coordination, and day-to-day program operations.
• Support the execution and continuous improvement of Taco Bell Service Initiatives by coordinating training materials, operational resources, and systemwide rollout.
• Manage vendor operations for the Taco Bell Uniform Program and Live Más Café, including onboarding, implementation, sample approvals, inventory management, production, new uniform launches, website updates, and system communications.
• Support the creative development of Experience Videos by coordinating content, operational priorities and cross-functional inputs to ensure engaging and impactful training for restaurant teams.
• Coordinate vendor communications, sample reviews, production timelines, and collection launches with cross-functional partners for Bell Collective merchandise.
• Support the execution of the Taco Bell Brand Programs through vendor management, merchandise production, budgeting, and logistics.
• Confidently present recommendations & program details to Senior Leadership, Franchisees, and Above Restaurant field teams with clarity and ease
• Partner closely with communications to define operational readiness of RX programs, translating details into clear execution expectations for restaurant leaders and actionable messaging and resources for Team Members
Is this you?
• BA/BS in Business, Marketing, Communications, Hospitality, or a related field preferred
• 3+ years of experience in project management, program management, customer experience, client success, account management, restaurant operations, or a related field.
• Proven ability to lead cross-functional initiatives from concept through execution
• Creative mindset with the ability to think outside the box and bring new ideas to life
• Strong project management, organizational, communication and writing skills
• Restaurant, hospitality, or guest experience background is a plus
• Excellent interpersonal skills, team player, intellectually curious.
• Flexibility to evolve as business needs change in a fast-paced environment
Work-Hard, Play-Hard:
• Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, and carwash
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and... honestly, too many good benefits to name
Salary Range: $98,400- $115,800 annually + overtime eligibility + bonus eligibility + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.
At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!
