DescriptionSUMMARY OBJECTIVE OF THE JOB: The Resident Engineer serves as the primary technical liaison between the company and its key automotive Original Equipment Manufacturer (OEM) customer in the Spartanburg, SC area. This position serves as the central communication link between the customer's manufacturing plant and the Sales Headquarters in Novi, Michigan, as well as global R&D and manufacturing facilities. The role focuses on ensuring successful product launches and ongoing operational continuity by providing on-site technical support during vehicle builds, trial runs, testing events, and rapid root-cause issue resolution on the factory floor.
JOB DUTIES AND RESPONSIBILITIES: 1. Customer Liaison & On-Site Support
• Serve as the primary quality and technical point of contact at the customer's manufacturing facility, supporting prototype builds, pre-series runs, and mass production.
• Assist customer engineering and plant personnel in diagnosing, benchmarking, and resolving vehicle assembly and integration issues.
• Manage customer expectations while maintaining clear alignment with internal engineering and sales objectives.
2.Diagnostics, Troubleshooting & Technical Leadership
• Investigate, isolate, and troubleshoot complex electro-mechanical, software,
and access mechanism issues directly on vehicles or test benches.
• Participate in detailed root-cause failure analyses (such as DFMEA, FTA,
DRBFM) to determine defect origins and implement corrective actions.
• Perform immediate on-site containment actions to prevent assembly line
disruptions, including part exchanges, software/firmware flashing, and coordinating temporary engineering changes.
3.Cross-Functional Communication & Documentation
• Act as the communication bridge between customer plant teams, internal
R&D, and sales management in Novi, MI.
• Maintain comprehensive technical logs, issue-tracking reports, and quality
trend documentation to feed back into internal continuous improvement processes.
• Translate plant-floor symptoms into actionable technical data for internal
design and manufacturing teams.
4.Compliance & Continuous Improvement
• Ensure all on-site activities comply with customer plant safety protocols, state
and federal safety regulations, and internal company policies.
• Track quality metrics, monitor issue resolution progress, and recommend
design or process enhancements for future product lifecycles.
5. Perform other related technical or quality support duties as assigned to support customer and operational needs.
JOB QUALIFICATION REQUIREMENTS/COMPETENCIES: 1.
Education: Bachelor's degree in Electrical Engineering, Mechanical Engineering,
Automotive Engineering, Mechatronics, Computer Science, or a related engineering field (or equivalent work experience).
2.
Experience: Minimum 3 years of experience in product design, field application engineering, R&D, or quality engineering within the automotive supply chain.
3.
Technical Knowledge: Strong understanding of automotive electrical architectures, specifically CAN and LIN Bus communication protocols, as well as
mechanical assembly/access mechanisms.
4.
Software & Diagnostic Tools: Proficiency with industry-standard vehicle
network analysis and diagnostic tools (e.g., Vector CANoe, vFlash).
5.
Problem-Solving Skills: Applied knowledge of engineering failure analysis
methods (DFMEA, 8D, or FTA) and the ability to perform under high-pressure manufacturing environments.
6.
Communication: Strong verbal and written communication skills with
experience presenting technical solutions to internal and external leadership.
Preferred Qualifications: - Prior direct experience supporting OEM assembly plant operations in the
- Spartanburg, SC area or an OEM assembly plant in general.
- Proficiency with OEM-specific engineering and diagnostic tools (e.g., E-Sys, Tool64).
- Hands-on experience with door access mechanisms, latch systems, or
- electro-mechanical vehicle body components.
SUPERVISORY REQUIREMENTS: No supervisory qualifications are required for this position.
PHYSICAL REQUIREMENTS: A normal amount of sitting and standing, average mobility to move around an office, and ability to conduct a normal amount of work on a computer.
SALARYAt NMB, the pay band for this role is between $85,729.00 and $128,594.00 annually, and your base pay will depend on your skills, qualifications, experience, and location. The base pay is a part of our total compensation package and is determined within a range of the pay band process. This offers you the opportunity to progress as you continue to grow and develop your career at NMB.
BENEFITS- 401(K)
- Safe Harbor
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance & AD&D
- Healthcare & Dependent Care Spending Accounts
- Short-Term Disability
- Long-Term Disability
- Employee Assistance Program
- Sick Leave Benefits
- Paid Vacation
- Paid Holidays
- Tuition Reimbursement
SCHEDULENMB offers flexible work schedules to create a better work/life balance.
