About the Role

As a Research Engineer, you'll be responsible for building industry-leading healthcare AI models and model pipelines that power Assort's voice agents and overall patient platform, taking them all the way from idea to production. You'll own large initiatives that push the boundary of what models and agents can accomplish in the healthcare space while maintaining high levels of reliability, efficiency, and precision of accomplishing tasks.

We're looking for strong research engineers who want to build the core models and algorithms behind our core platform and agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.

What You'll Do

• Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, tool calling, retrieval, and memory
• Investigate research questions in speech and audio, and design experiments to test hypotheses about model behavior and capabilities
• Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
• Identify opportunities for model-task optimization to ensure the right model architectures are used for different tasks based on performance, latency, and cost
• Partner with platform and product engineers to integrate new models into production systems
• Break down ambiguous research ideas into clear, iterative milestones and roadmaps
• Train, fine-tune, validate, and further develop models built in-house at Hume and models developed by our customers
• Design evaluation protocols and benchmarks that measure model quality, generalization, robustness, and progress against research objectives
• Analyze datasets, model outputs, and failure cases; compare training approaches and use the evidence to guide the next round of model development

What We're Looking For

• 5+ years of experience with a minimum of 3+ in AI/ML engineering or research
• Prior experience post-training and deploying LLMs in production environments
• Fluency in Python and modern ML tooling (training, evaluation, inference, data pipelines)
• Track record of taking research ideas from prototype 12 reliable, measurable production impact
• Strong experimental judgment: formulating hypotheses, establishing useful baselines, designing evaluations, and interpreting results carefully
• (Bonus) Prior experience utilizing and improving speech-to-text (STT), text-to-speech (TTS) models, and/or duplex models

A PhD is not required. We value demonstrated research ability and the quality of the models, experiments, and systems you have helped build.

Benefits & Perks for Assorties

• Competitive Compensation - Including salary and employee stock options so you share in our success.
• Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
• Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
• 🥗 Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
• 🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
• 401(k) - Build your retirement savings.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we'd love to hear from you!

Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.