6+ years in account management, client success, or B2B SaaS roles
Proven track record of account growth through renewals and expansions
Ability to hold cross-functional teams accountable
Strong judgment in fast-paced, ambiguous environments
Analytical skills with comfort in using AI tools
Experience in building account management processes from scratch
Familiarity with legal tech or regulated industries
Bachelor's degree or equivalent experience
Responsibilities
Own accounts from contract signing through renewal and expansion
Run client meetings and business reviews confidently
Track account health and flag risks early
Oversee onboarding, including data migration and technical implementation
Provide structured client feedback to Product and Engineering
Collaborate with Sales and Marketing on growth initiatives
Develop playbooks and dashboards for repeatable account management
Benefits
Equity opportunities
Impactful role in reshaping access to justice
Collaborative work environment
Opportunity for professional growth
In-office work in New York City
Full Job Description
About the Role
Manifest is hiring a Account Manager to own a portfolio of corporate accounts - the company's top growth priority for 2026 and beyond. You'll serve as the primary point of contact for your clients and the internal owner of their outcomes. You'll convert pilots into long-term partnerships and work cross-functionally with Product, Operations, Sales, and Marketing to make every engagement deliver. What You'll Do
Own accounts end-to-end from signed contract through renewal and expansion
Run client meetings, business reviews, and escalations with confidence
Track account health, flag risks early, and ensure client KPIs are met
Oversee onboarding, including data migration and technical implementation
Bring structured client feedback to Product and Engineering to shape the roadmap
Partner with Sales and Marketing on handoffs, case studies, and growth plays
Build the playbooks and dashboards that make great account management repeatable
What We're Looking For
6+ years in account management, client success, or a client-facing B2B SaaS role
Proven track record growing accounts through renewals and expansion
Ability to hold cross-functional teams accountable to client outcomes
Strong judgment and bias toward action in ambiguous, fast-moving environments
Analytical fluency and comfort using AI tools to increase output
Experience building account management processes or playbooks from scratch
Familiarity with legal tech, professional services, or regulated industries
Bachelor's degree or equivalent practical work experience.
This is for you if....
You want end-to-end ownership, not a narrowly scoped support role. You're energized by building structure where none yet exists. You want equity and real impact at a company reshaping access to justice. This is not for you if....
You prefer a fully defined playbook over building one yourself. You're uncomfortable with full accountability for client outcomes. Five days a week in-office in New York City doesn't work for you.
