Job Description:
What is the Opportunity?
We are seeking a Renewal Sales Manager to join our team and play a key role in ensuring customer satisfaction and retention. You will be responsible for managing and driving the renewal process for a portfolio of customers while working closely with the Sales teams. This role focuses on ensuring high customer retention rates, minimizing churn, and identifying upsell and cross-sell opportunities. The ideal candidate will have excellent relationship management skills, strong attention to detail, and a customer-first mindset. Here's a breakdown:
Renewal Pipeline Management:
• Manage the end-to-end renewal process for assigned customer accounts.
• Proactively engage with customers 180-120 days in advance to discuss contract terms, address concerns, and secure renewals.
• Ensure timely and accurate renewal communications, including notifications and reminders.
Customer Relationship Management:
• Build and maintain strong relationships with customers to understand their needs and ensure satisfaction.
• Act as a trusted advisor, helping customers recognize the value and ROI of the company's products and services.
• Collaborate with customer success and account management teams to address customer concerns or risks.
Retention and Growth:
• Identify at-risk accounts and develop strategies to address churn risks in collaboration with internal teams. Recognize opportunities for upselling or cross-selling additional products and services during renewal discussions.
• Present renewal options, pricing adjustments, and potential upgrades to customers.
Process Optimization and Reporting:
• Maintain accurate records of all renewal activities in the CRM system (e.g., Salesforce).
• Track and report key metrics, such as renewal rates, churn rates, and expansion opportunities.
• Provide feedback on ways to improve the renewal process and customer experience.
What will you bring to Omnissa?
• 3-5 years of experience in a customer-facing role, preferably in SaaS or subscription-based businesses.
• Proven track record of meeting or exceeding retention or sales targets.
• Strong negotiation, communication, and interpersonal skills.
• Customer-centric mindset with a passion for building long-term relationships.
• Excellent organizational skills with the ability to manage multiple accounts and deadlines.
• Proficiency in CRM software (e.g., Salesforce) and familiarity with customer success tools (e.g., Gainsight).
Location: ATL Office or Remote
Location Type: Hybrid or Remote
This role is eligible for commission and the typical On-Target Earnings (OTE) range is USD $69,225.00 - $115,375.00 per year. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more
