Bachelor's Degree in Engineering, Math, or Science, or equivalent experience
5-8 years in product or manufacturing experience with flex circuits or circuit board industries
10+ years managing large accounts over $1M
Knowledge of ISO 9000 concepts
Familiarity with manufacturing processes including Lean Manufacturing and quality control
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills in English
Responsibilities
Manage relationships with high-value accounts
Oversee program management from RFQ/PO to product end-of-life
Build and maintain productive relationships with key customer personnel
Conduct quoting and opportunity reviews
Communicate key customer program updates across departments
Relay voice of customer feedback to marketing and engineering
Report on account performance and forecasts regularly
Support and facilitate the sales forecasting process
Benefits
Medical, dental, vision, and life insurance
Short- and long-term disability coverage
Health savings account with company match
Retirement plan with employer contributions through Vanguard
Granite Assistance Fund for additional support
Generous paid time off including volunteer time and paid holidays
Full Job Description
Description
The Key Account Manager is responsible for developing and maintaining the organizations high-value accounts. They will identify key influencers and stakeholders, establish new relationships, and nurture existing relationships with the goal of generating more revenue from our key accounts. This position reports to the Strategic Account Executive. This is an in-office position located in Bloomington, MN.
Responsibilities and Duties:
Key Account Management
Management of programs from key customers from RFQ/PO to end of life.
Establishes productive, professional relationships with key personnel in strategic assigned customer accounts
Quoting/Opportunity review
Responsible for communicating key customer programs throughout all departments
Relay VOC back to marketing/engineering for new product capabilities
Routine reporting on performance/plans/forecasts for key accounts
Support the Sales Forecasting Process
Multivariable forecasting
Based on historical information
Real-time forecasting
Interface with customers regarding all aspects of a program.
Travel to key customers will be required as driven by the program.
Serve as liaison with All Flex regarding customer issues related to a specific situation.
Responsible for ensuring the product meets customer timelines, quality expectations, and internal profitability measures.
Participate in meetings with other Engineers, Area Supervisors, Sales, and other staff relative to application of consolidated knowledge and experience to promptly resolve problems, processes, drawings, design, specifications, materials, quality, etc.
Respect the confidentiality of company and customer information.
Requirements:
Bachelors' Degree Engineering, Math or Science or equivalent work experience.
Prefer 5-8 years of product and/or manufacturing experience with flex circuits, flex heaters or circuit board industry related engineering or applied sciences.
10+ years of experience managing large (>$1M) accounts
Knowledge and understanding of concepts, contents and application of ISO 9000 is helpful.
Working knowledge of manufacturing, production, mechanical and quality concepts and application including Lean Manufacturing, SPC and Total QC.
Must be a problem solver with an investigative spirit, attention to detail, well organized and the ability to question and work within a team environment.
Must possess excellent communication skills in the English language - both written and verbal.
Working Conditions
Work is indoors in a climate-controlled office or in the production area.
Visits to customers/suppliers may be required on occasion which may involve travel by auto and use of a company vehicle. Some additional travel may be required.
Work or presence on the plant floor may be exposed to possible hazardous conditions. Proper safety equipment is provided, and its use is mandatory.
Company Expectations
Perform quality work within deadlines with or without direct supervision
Is in attendance at work for the hours scheduled, gives advance notice of days away from work, and keeps unscheduled absences to a minimum
Complete work independently while understanding the necessity for communicating and coordinating work efforts with other co-workers and management
Understand All Flex's Quality Policy and implements it in all processes.
We offer a competitive salary in the $100,000 to $120,000 range, based on experience and qualifications, along with annual bonus and profit-sharing opportunities tied to performance.
Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. We also provide a health savings account with company match, a retirement plan with employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it's needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.
