3-5 years of experience managing enterprise-level clients in a fast-paced environment
Expertise in payments and acquiring
High-energy, self-starter with commercial acumen
Ability to thrive in ambiguous situations
Fluent in Mandarin and proficient in English
Strong problem-solving and analytical skills
Responsibilities
Ensure client success and satisfaction for assigned accounts
Cultivate strong relationships across multi continents and time zones
Leverage relationships with merchants to enhance their experience
Serve as the primary contact for client issues and retention
Collaborate with the Global Nuvei Team
Benefits
Competitive holiday allowance
401K Matching program
Group Insurance Benefits
Flexible working model
Employee Assistance Program
Full Job Description
We're looking for an experienced and proactive Account Manager to help reach our APAC ambitions. You will be managing key account relationships across multiple industries and channels for our cross-border merchants. The ideal candidate is a born networker who thrives in a fast-paced, diverse, and entrepreneurial environment.
Responsibilities
Fully responsible for the success and satisfaction of your merchants in your portfolio.
Build strong relationships with key contacts across multi continents and time zones.
Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
Ensure a positive and consistent relationship for one or more assigned clients
Serve as primary point of contact to support problem resolution and ensure client retention
Work and collaborate with colleagues in the Global Nuvei Team
Requirements
At least 3-5 years of experience managing enterprise-level clients in a fast-paced & dynamic environment
Knowledge of payments and acquiring is a must
You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
You enjoy working in uncertain situations, and you can deal with ambiguity
You're an excellent communicator who can build relations at all levels
You are a very detailed person
You can work seamlessly with a global, multicultural team
You are well organized with good time management skills
You have strong aptitude to analyze and solve problems
Willingness to work across different time zones
Fluent in Mandarin and proficient in English
Travel required (~5%)
Benefits
Competitive holiday allowance
401K Matching program
Group Insurance Benefits
Flexible working model
Employee Assistance Program
Working Language English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.
About Nuvei
Nuvei is a payment technology company that provides payment processing and merchant services to businesses of all sizes. The company's platform supports a wide range of payment methods and currencies and provides real-time reporting and analytics. Nuvei was founded in 2003 and has grown through a series of acquisitions. The company went public in 2020 and is listed on the Toronto Stock Exchange. Nuvei has over 50,000 clients and operates in over 200 markets.
