6+ years of experience managing high-profile relationships in fintech, particularly in payments and banking services.
Familiarity with Banking as a Service, card issuing, or managing processors.
Experience with a Banking as a Service provider, Program Manager, or Procurer is preferred.
Knowledge of BIN Sponsorship and Banking as a Service programs.
Understanding of fintech components, including pricing, payment networks, and regulatory nuances.
Responsibilities
Serve as the primary contact for select Fintech Banking clients.
Drive retention and growth KPIs by identifying growth opportunities.
Stay informed about clients' business models and market performance to identify upsell/cross-sell opportunities.
Analyze various data sources to assess client status and performance.
Advocate for clients within the bank and coordinate with departments to resolve issues.
Collaborate with legal counsel on contract renewals and amendments.
Cultivate relationships at multiple levels within Cross River, including senior management.
Conduct regular account reviews and strategic planning visits.
Benefits
Opportunity to work in a fast-paced, dynamic environment.
Exposure to high-impact partnerships across various teams.
Chance to develop and nurture strategic client relationships.
Involvement in decision-making processes and advocacy for clients.
Hybrid work model with flexibility in work location.
Full Job Description
What We're Looking For
The Relationship Manager will be a motivated self-starter who can work in a fast-paced environment to manage new Enterprise accounts and build upon our existing client partnerships (official title: "AVP, Strategic Partnerships"). They will hit the ground running on high-impact partnerships with exposure to various teams across Cross River. They will be asked to wear many hats and quickly learn our business, ecosystems and clients. Relationship and decision-making skills will be put to the test; and they will need to handle vague and nuanced situations. They will be our front line to our Banking as a ServiceFintech clients and need to be able to quickly build trust.
Responsibilities:
Be the primary point of contact for a select group of our Fintech Banking clients.
Own retention and growth KPIs by identifying organic and inorganic growth patterns.
Stay up to speed with your client's business model, strategy, and market performance, identifying upsell/cross-sell opportunities.
Interpret data (market data, competitive data, proprietary data, and client-supplied data) to create a clear view on status and performance.
Advocate for your clients within the bank; liaise with other departments to resolve issues, implement changes, and integrate technology.
Work with legal counsel to draft contracts that are up for renewal, and amendments to existing contracts.
Develop and nurture the Cross River relationship at multiple levels, including senior management.
Perform weekly/monthly review as well as quarterly business review (QBR).
Review accounts to ensure AML/BSA regulations are being observed.
Perform periodic visits to deepen relationships and engage in strategic planning.
Required Qualifications:
6+ years experience managing high-profile relationships in the fintech industry, ideally with knowledge of payments, card issuing and banking services.
Banking as a Service, Card Issuing or managing Processors.
Preferred Experience:
Current or previous experience working for a Banking as Service provider, Program Manager, or Procurer.
Exposure to key fintech components inclusive of pricing, payment networks, latest technologies, leading global players, emerging trends, and regulatory nuance.
Knowledge of BIN Sponsorship and Banking as a Service programs.
Understanding of how Cross River can deliver best-in-class solutions to grow its financial solutions offering.
Willingness to travel.
Skills We Are Looking For:
Agility and adaptability in a rapidly growing, constantly changing environment.
Cross-functional experience.
Excellent communication skills.
Ability to achieve high-performance goals and meet deadlines in a fast-paced environment with minimal supervision.
#LI-KR1 #LI-Hybrid #LI-Onsite
Salary Range: $150,000.00 - $170,000.00
About Cross River Bank
Cross River Bank is a New Jersey state-chartered bank that was established in 2008. The bank provides a range of financial services to consumers and businesses, including personal and business banking, lending, and payment processing. Cross River Bank is known for its partnerships with fintech companies, providing them with access to the bank's infrastructure and regulatory expertise. The bank has received numerous awards for its innovative approach to banking and its commitment to financial inclusion.
