Full Job Description
Amazon Flex's Service Level Standards (SLS) team is seeking a Senior Program Manager to own regulatory escalations within our Critical Operations function. This role exists to ensure every regulatory response is accurate, complete, and delivered within mandated timelines - while building the scalable processes needed.
As a Regulatory Escalations Program Manager, you will be the single-threaded owner for Amazon Flex's response to regulatory inquiries and investigations related to delivery partner enforcement. You'll manage the end-to-end lifecycle of each inquiry - from intake and scoping, through evidence gathering and record production, to final coordinated response with legal, compliance, and public policy teams. A single inquiry can require production of entire record categories across defined timelines, spanning weeks of sustained effort and coordination across multiple teams. This role requires someone who can manage complex, multi-week deliverables under strict deadlines while maintaining the precision and coordination that regulatory responses demand.
Key job responsibilities
- Own the end-to-end lifecycle of all regulatory inquiries and investigations related to delivery partner enforcement - from intake and scoping through record production, review, and final response.
- Track and report on regulatory inquiry volumes, response times, inquiry types, and trends for Amazon's most senior leadership.
- Manage regulatory response timelines and SLAs, ensuring every deliverable is accurate, complete, and submitted within mandated windows.
- Coordinate with legal, public policy, and compliance teams.
- Build and maintain standardized processes, templates, and playbooks for regulatory response - transforming what is currently ad hoc into a repeatable, scalable function.
- Provide closed-loop feedback to enforcement program owners on patterns and themes emerging from regulatory inquiries - ensuring findings inform program design and reduce future exposure.
- Prioritize effectively across concurrent inquiries with competing deadlines.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, TX, Austin - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually