ROLE OVERVIEW and PURPOSE:The Chronic Care Registered Nurse (RN) will assess patients based on the patient's own evaluation and responses to questions as well as follow up questions to triage and make decisions best for the patient. The role will work with care coordinators and providers to deliver services to patients as part of our Metabolic Disease Management team. Additionally, the RN may refer the patient to a provider if needed, schedule an appointment, or recommend another treatment plan.
*Please note, this is a temporary full-time position with an anticipated end of assignment in August 2027.*
RESPONSIBILITIES:Direct Patient Care- Assesses patient to determine their understanding of their chronic condition and identify potential care and/or provider gaps
- Provides counseling and education regarding diabetes management, hypertension management, and smoking cessation in coordination with providers during enhanced medical visits
- Accesses patient records and searches a database of possible conditions and treatments, and documents telephone encounters, education, and outcomes
- Assesses and triages immediate health concerns
Clinical Administration- Provides clear patient information and education for handling their situation
- Evaluates patients over the phone to determine between emergency care or regular doctor visit is needed
- Provides ongoing training and support to care coordinators and others to assure effective and appropriate patient services through the VCT
Patient Education- Serves as a role model and clinical resource across the continuum of care to influence organizational standards related to patient safety and care delivery
- Acts as a resource for patients by providing education and guidance to support positive health outcomes, including lab tests, results, medication functions
- Initiates patient education plans according to individualized needs, including patient and family instructions
EDUCATION/EXPERIENCE:- Associate's degree in nursing required, bachelor's degree in nursing preferred
- Valid CA Registered Nurse (RN) license required
- Current Basic Life Support (BLS) certification though an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment
- AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques
- Online-only BLS courses without a live skills check do not meet this requirement
- Valid driver license required and must be maintained as a condition of employment
- Active auto insurance required and maintained as a condition of employment
- 3 years of RN experience providing nursing assessment required, triage experience required; telehealth triage experience preferred
- 2 years of clinical, outpatient, or general medicine experience preferred
- Bilingual (English/Spanish) preferred
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):- Reliable transportation for traveling to multiple NHC sites
- Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
- Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
- Ability to successfully manage multiple tasks simultaneously
- Excellent planning and organizational ability
- Ability to work as part of a team as well as independently
- Ability to work with highly confidential information in a professional and ethical manner
Physical Requirements- Ability to lift/carry up to 50 lbs/weight
- Ability to stand for long periods of time
COMPLIANCE:- Follow all safety procedures as outlined in Neighborhood Healthcare's Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
- Maintain current knowledge of policies and procedures as they relate to safe work practices
- Use appropriate body mechanics to ensure an injury free environment
- Be familiar with location of nearest fire extinguisher and emergency exits
- Follow all infection control procedures including blood-borne pathogen protocols
- Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
- Comply with all regulations regarding corporate integrity and security obligations
- Report all behavior and/or activity that are unethical, fraudulent, or unlawful
Pay Range: $50.09 - $75.09 per hour, depending on experience
Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
