What is the role about? As a Regional Strategic Account Manager, you will be responsible for strategic account execution within a defined geographic region, while developing strategic account management capabilities. You will build regional relationships and identify growth opportunities within a defined market or industry segment. Working closely with Strategic Account Managers, Regional Sales Managers, Regional Industry Business Managers and local sales teams, you will design and execute account strategies, strengthen customer relationships and identify opportunities to grow the business within assigned accounts, across the portfolio (products, services and solutions).
The Regional Strategic Account Manager develops a deep understanding of customer operations, challenges and growth initiatives by building relationships with customer stakeholders, including operational, plant, regional and executive leadership levels. This position provides an opportunity to develop strategic account management expertise while driving measurable business results and preparing for broader account leadership responsibilities.
Which tasks will you perform? - Build and nurture relationships with key customer stakeholders across assigned regional locations.
- Develop and execute strategic account plans designed to drive customer growth, retention and profitability.
- Identify new business opportunities and coordinate with local sales teams to expand Endress+Hauser's presence within assigned accounts.
- Partner with Strategic Account Managers, Regional Sales Managers, Regional Industry Business Managers and local sales to align customer engagement activities and growth initiatives.
- Gain insight into customer operations, business objectives, organizational structures, and challenges to identify opportunities for value creation.
- Coordinate customer meetings, business reviews, and regional strategic planning activities.
- Facilitate communication and collaboration between customer stakeholders and internal resources.
- Monitor and communicate regional account trends, opportunities, risks, and competitive activity.
- Maintain accurate account plans, forecasts, opportunity pipelines, and customer activity records within Salesforce.
- Support contract implementation, customer-specific initiatives, and account development programs as directed by Strategic Account leadership.
What do we expect from you? You will have (required):
- Bachelor's degree with a minimum of 5 years of sales, industry, project management or business development experience, or equivalent experience in lieu of a degree
- Proven experience managing customer relationships and driving business growth in a technical, industrial, or manufacturing environment
- Demonstrated ability to analyze business and financial information to support customer strategies and decision-making
- Ability and willingness to travel regionally up to 60%
You may have (preferred):
- Demonstrated ability to build trust-based relationships with customers and internal stakeholders
- Strong communication, collaboration and organizational skills
- Knowledge of process automation and instrumentation industry
- Experience and knowledge of Salesforce.com
- Contract negotiation experience
- Excellent analytical and critical thinking abilities, with a focus on gathering and interpreting data to develop innovative solutions
- Exceptional leadership skills with a proven ability to inspire and influence teams, build trust and credibility, and effectively coach and guide individuals without relying on formal authority
- Prioritizes and acts in the best interests of the company by advancing organizational goals, focusing on solution-oriented issues, and making clear, decisive choices
- Demonstrates trust, respect, and support for others, fostering teamwork and a collaborative spirit. Collaborates effectively with others, sometimes across departments, to achieve organizational goals and enhance customer experience
- Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues
- Builds and maintains strong, trustworthy business relationships, leveraging long-term partnerships to achieve collective success
The anticipated salary range for this position is $121,600-187,300.
What can you expect from us? - Family-owned, friendly, and highly committed company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service café, fitness center, and health clinic (in Greenwood, IN)
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