Job Type
Full-time
Description
JOB SUMMARY: Under limited managerial review and guidance: Regional Service Managers provide a healthy business environment which fosters a pro-active, positive work environment for the staff.
ESSENTIAL FUNCTIONS: Financial Plan
- Meet or exceed quarterly and annual deposit and loan production goals. Generate Non Interest Income through the sale of fee based services.
- Monitor NIE and NII analysis monthly.
- Support branches with deposit retention efforts.
- Consistently deliver excellence in service by adhering to the Bank's service standards.
- Review and approve employee expense reports.
- Communicates with individual branches, providing guidance in the following areas, including: Staffing Issues - to ensure maximum levels of customer service. Scheduling - to ensure maximum levels of customer service. Performance issues/disciplinary action
- Ensure audits/branch reviews are satisfactory.
- Liaison between branch and support departments.
- Development and implementation of corporate policies relating to operations.
- Screen and interview branch job applicants.
- Visit branches to inspect operational/sales activities.
- Ensure key initiatives are consistently achieved.
- Conduct CSM Meeting
- RSM and RMM will jointly conduct Region Meeting.
Compliance Responsibilities
- Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
- Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards and expectations.
- Ensure staff is able to answer regulatory questions correctly during Audit/Branch Review.
- Ensure CRA service hours branch goals are met.
- Reinforcement of audit issues/control issue.
- Risk monitoring (i.e., Kiting Suspect report).
MARGINAL FUNCTIONS: - Participate in special projects and performs other duties as assigned.
- Consistently adhere to the "no surprises" standards by communicating problems, successes and challenges to Sr RSM.
- Adhere to the Bank's guiding principles.
- Meet attendance guidelines.
- Leadership
Requirements
Previous supervisory or managerial experience as an operations manager in a financial institution where incumbent has gained an in-depth working knowledge of budgetary techniques, compliance issues, operational procedures, human relations policies, and financial products. Excellent interpersonal, analytical, presentation, organizational and communication skills required. For purposes of business travel, a valid driver's license as well as a personal vehicle to drive is required
PHYSICAL DEMANDS:- Drives to various locations, must maintain current driver's license and provide proof of insurance.
- Sits for long periods of time at meetings and while traveling.
- On-call around the clock.
MENTAL DEMANDS:- Prioritize multiple tasks while maintaining composure and meeting established service standards.
- Apply basic and intermediate math skill when determining budgetary and expense costs.
- Maintain confidentiality of financial data and employees involved in employee relation situations.
- Implement regulatory and corporate-directed changes to branch operational employees.
- Resolve conflicts between branches, staff members within a branch, customers and branch staff, branch personnel and other support department personnel.
- Communicate policies, procedures, recommendations and decisions in a positive manner.
EQUIPMENT USED:- Computer terminal, telephone, calculator, cell phone.
DECISION MAKING:- Assign signing authority to individuals including OD limits and cash limits for branches.
- Recommend the hiring of a particular applicant or the termination of an employee.
- Respond to customer concerns from assigned region that is directed to the CEO.
- Recommend additions and/or deletions to current branch staffing levels.
SUPERVISORY RESPONSIBILITY:- Directly Supervised: Based on the assigned region. Supervised by Subordinates: Branch staff for all assigned branches.
FINANCIAL IMPACT:Assists branches to maintain established regional budget.
CONTACTS:- Internal: All levels of Bancorporation and Subsidiary personnel.
- External: Customers, vendors, members of community agencies and/or associations.
- Classification level based on size of region, staffing levels, and budgets
Salary Description
$75,753.60 - $86,000.00
